fix for iPhone 10 with ghost touch display issue

Question

mfielden001 Author

Level 1

9 points

fix for iPhone 10 with ghost touch display issue

Has anyone had any luck with resolving the ghost touch issue? I have an iPhone10 that has just started.

Thanks!

Posted on May 30, 2021 6:14 PM

Reply

Answer 1

Top-ranking reply

Divemedic

Level 1

4 points

Jun 28, 2021 9:22 AM in response to mfielden001

Was 3 months past the 3 year free fix. Fixed in store in 1 hr. Was $365 to replace screen. I’m going up the Apple levels until reimbursement. How can you have an Apple defect with a time limit? Apple here I come!

Reply

Answer 2

KiltedTim

Level 10

203,326 points

May 30, 2021 6:18 PM in response to mfielden001

Make an appointment at the Genius Bar and get the display replaced. That's a hardware problem. There is no magic fix.

Reply

Answer 3

Jul 13, 2021 6:30 AM in response to Pra-33k

For what model phone? Have you checked—iPhone Screen Repair & Replacement - Official Apple Support

but if you can get an Apple-refurbished phone for less than the cost of a screen that sounds like a no-brainer.

Reply

Answer 4

Jun 9, 2021 9:45 PM in response to mfielden001

I have the same problem - since update to iOS14.6 which I did a couple of days ago on 8 Jen 2021 and my phone is unusable and it doesn’t stay still long enough to even be sure of my iOS version which I think is 14.6.

Reply

Answer 5

mfielden001 Author

Level 1

9 points

Jun 28, 2021 9:58 AM in response to Divemedic

I agree with you - a known defect should not have a time limit. In my case, my phone was a little over two years old. Apple directed me to Best Buy, just to be informed that the iPhone XS was not included in the three year warranty, and my phone also had a defective battery. Not what you want to hear after spending over $1000 on a phone. I think after this I am going to look at alternative phones, and find one that is cheap enough it doesn’t hurt to have to replace it every other year.

Additionally, my wife just upgraded to the iPhone 12. Couldn’t believe they don’t include a wall charger with a phone that runs over $1100…

Apple used to have a loyal group of followers, but I guess now it’s all about making money over quality.

Reply

Answer 6

Tkmatt

Level 1

13 points

Aug 9, 2021 6:35 AM in response to Lawrence Finch

Make sure it’s within the 3 year date of purchase! I was 19 days too late to get it fixed for free! It was going to cost over $250.00 for a problem that Apple knows is a faulty screen …. Nothing else was wrong with my phone that I paid a thousand dollars for 3 years and 19 days earlier! No, I’m not happy…..

Reply

Answer 7

mfielden001 Author

Level 1

9 points

Aug 9, 2021 9:03 AM in response to Tkmatt

Took it to Apple authorized Best Buy for repair. There I was advised that the X model was covered, but the XS model, which I had, was not. I was also advised after they ran a diagnostic, that my battery was failing (I had noticed shorter battery life). I wouldn’t expect to have a $500 repair on a phone I paid over $1000 for 2 1/2 years ago. I have owned several Apple products over the years, and quality was what you paid the extra cash for. Don’t know what happened. I ended up paying another $1000 for a new iPhone, but if I have similar problems with this one, I’m done.

Reply