You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

ghost touch on iphone XS ios 14

Ghost touch on my iphone XS making it very unresponsive. I have tried Restore from Itunes so using the latest ios 14. I have tried disabling slide to type and also cleaning screen without success.


Externally screen is fine, has not been dropped, has no screen protector, and has no case. Apple is refusing to fix this screen unless I pay for a new screen replacement. Anyone have any success in getting Apple to fix their screens due to this issue?


Seems like there is an issue with the X and 11 (

https://support.apple.com/en-au/iphone-x-display-module-replacement-program

https://support.apple.com/iphone-11-display-module-replacement-program)


However, nothing is being done with the XS. From all indications, it seems to be happening to a lot of XS owners as well.

https://discussions.apple.com/thread/251849738

iPhone XS

Posted on Aug 15, 2021 5:48 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 16, 2021 3:41 AM

Nothing is being recalled on XS because no such inherent fault has been recognised.


You should arrange a service or repair

https://support.apple.com/iphone/repair/service

Anything other than Screen or Battery may be a replacement phone and the price is in the article.

If not covered by warranty and you don't have AppleCare+, you may have to pay full replacement cost for severe damage 

 

You can see additional service information within the following article: 

Get your iPhone, iPad, or iPod touch ready for service - Apple Support

 

Screen Repair

iPhone Screen Repair & Replacement - Official Apple Support

 

1 reply
Question marked as Top-ranking reply

Aug 16, 2021 3:41 AM in response to hxh103

Nothing is being recalled on XS because no such inherent fault has been recognised.


You should arrange a service or repair

https://support.apple.com/iphone/repair/service

Anything other than Screen or Battery may be a replacement phone and the price is in the article.

If not covered by warranty and you don't have AppleCare+, you may have to pay full replacement cost for severe damage 

 

You can see additional service information within the following article: 

Get your iPhone, iPad, or iPod touch ready for service - Apple Support

 

Screen Repair

iPhone Screen Repair & Replacement - Official Apple Support

 

ghost touch on iphone XS ios 14

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.