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confused

Hi, I'm trying to authorize my new iMac with Apple Music and it's telling me I have 5 computers authorized. when I go and look at the devices its less than 5 and the iMac in question is one of the devices. please help me resolve this issue

iMac 24″, macOS 11.3

Posted on May 31, 2021 6:01 PM

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Question marked as Best reply

Posted on May 31, 2021 6:06 PM

This may not work but the first thing I would try is to "Deuthorize All" and then authorize any computers that you still have and want to use. See the Deauthorize All button in the second screenshot below from Authorize or deauthorize your computer for iTunes Store purchases - Apple Support


See your authorized computers

To automatically sign in to your Account Information page from your computer, click here. Or follow these steps:

  1. On a Mac, open the Music app, Apple TV app, or Apple Books app. On a PC, open iTunes for Windows.
  2. Sign in with your Apple ID.
  3. In the menu bar on your Mac or PC, choose Account > View My Account.
  4. Sign in with your Apple ID.
  5. On the Account Information page, scroll to the Apple ID Summary section. You'll see the number of computers that you've authorized with your Apple ID. You can’t see the names of those computers. If you haven't authorized 2 or more computers, you won't see this section.

If the number of authorized computers listed is more than what you expect, you might not have deauthorized the computers that you no longer use, gave away, or sold. You need to deauthorize all of your computers and then authorize each one that you still use.

2 replies
Question marked as Best reply

May 31, 2021 6:06 PM in response to NIcholasfromga

This may not work but the first thing I would try is to "Deuthorize All" and then authorize any computers that you still have and want to use. See the Deauthorize All button in the second screenshot below from Authorize or deauthorize your computer for iTunes Store purchases - Apple Support


See your authorized computers

To automatically sign in to your Account Information page from your computer, click here. Or follow these steps:

  1. On a Mac, open the Music app, Apple TV app, or Apple Books app. On a PC, open iTunes for Windows.
  2. Sign in with your Apple ID.
  3. In the menu bar on your Mac or PC, choose Account > View My Account.
  4. Sign in with your Apple ID.
  5. On the Account Information page, scroll to the Apple ID Summary section. You'll see the number of computers that you've authorized with your Apple ID. You can’t see the names of those computers. If you haven't authorized 2 or more computers, you won't see this section.

If the number of authorized computers listed is more than what you expect, you might not have deauthorized the computers that you no longer use, gave away, or sold. You need to deauthorize all of your computers and then authorize each one that you still use.

confused

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