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I bought a iPhone 6 and the previous owner wont unlock it.

I bought a IPhone 6 off someone and when i ask them to unlock it they said the forgot the user and password.

iPhone 6s

Posted on May 31, 2021 6:04 PM

Reply
Question marked as Top-ranking reply

Posted on May 31, 2021 6:21 PM

Unless they can remove the phone from their account, the phone is worthless. Apple won't unlock it for you.


See if they can recover the ID/password. Use every email address they can think of.


Apple ID - How to find your Apple    An iCloud e-mail address is an Apple ID.


Apple ID - Find              


If they forgot the Apple ID password, enter the Apple (iCloud) ID, and click Forgot Password. See if they can get a Rescue or Notification  email option if necessary. Link to contact Apple Support at the end of the 2nd article.


Apple ID - Manage            


Apple ID – Forgot Password            

1 reply
Question marked as Top-ranking reply

May 31, 2021 6:21 PM in response to Silkie_Kia

Unless they can remove the phone from their account, the phone is worthless. Apple won't unlock it for you.


See if they can recover the ID/password. Use every email address they can think of.


Apple ID - How to find your Apple    An iCloud e-mail address is an Apple ID.


Apple ID - Find              


If they forgot the Apple ID password, enter the Apple (iCloud) ID, and click Forgot Password. See if they can get a Rescue or Notification  email option if necessary. Link to contact Apple Support at the end of the 2nd article.


Apple ID - Manage            


Apple ID – Forgot Password            

I bought a iPhone 6 and the previous owner wont unlock it.

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