Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Newsroom Update

Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Stevemul129 Author

Level 1

8 points

iPhone 12 pro

My wife and Just bought a new iPhone 12 pros. We have same phone. Same plan, etc. my phone will not connect to internet unless it is using WiFi. Cellular data very limited. Location sharing doesn’t work on cellular network. I think my new phone is defective. What can I do about this?

iPhone 12 Pro

Posted on May 31, 2021 6:27 PM

Reply

Similar questions

4 replies

May 31, 2021 6:58 PM in response to Stevemul129

A couple things:

Did you start with a new sim card or transfer the sim from your previous phone? You should use a new sim card which is provisioned for 5G service
Go to Settings > Cellular > Cellular Data Options > Voice & Data > Unless you know you have access to 5G continuously, set your phone to 5G Auto or if you know you don't 5G service where you live, to LTE

Reply