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User profile for user: Stevemul129
Stevemul129 Author
User level: Level 1
8 points

iPhone 12 pro

My wife and Just bought a new iPhone 12 pros. We have same phone. Same plan, etc. my phone will not connect to internet unless it is using WiFi. Cellular data very limited. Location sharing doesn’t work on cellular network. I think my new phone is defective. What can I do about this?

iPhone 12 Pro

Posted on May 31, 2021 6:27 PM

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User profile for user: lobsterghost1
lobsterghost1
User level: Level 10
141,802 points

May 31, 2021 6:58 PM in response to Stevemul129

A couple things:


  1. Did you start with a new sim card or transfer the sim from your previous phone? You should use a new sim card which is provisioned for 5G service
  2. Go to Settings > Cellular > Cellular Data Options > Voice & Data > Unless you know you have access to 5G continuously, set your phone to 5G Auto or if you know you don't 5G service where you live, to LTE
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iPhone 12 pro

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