icloud drive switch icon is missing under icloud

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Level 1

8 points

icloud drive switch icon is missing under icloud

I would like to turn on my icloud drive on my iphone 8, but when I go to settings/icloud, the icloud drive switch icon is simply not there. I've searched for answers by googling, but didn't see anyone had the same issue. I have the most updated iOS 14.6, and had reinstall iOS 14.6 again, but that switch icon still didn't show up. Please help!

This is what I see on my iPhone 8:

Below is the normal screen under icloud (this is from a different iphone which doesn't have any issues):

iPhone 8, iOS 14

Posted on Jun 1, 2021 10:48 PM

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Answer 1

Top-ranking reply

Lindsay_B.

Community Specialist

Jun 2, 2021 4:59 PM in response to myrachen28

Thanks so much for reaching out in the Apple Support Communities, myrachen28,

If we understand, your iPhone 8 does not offer the iCloud Drive option under Settings > [your name] > iCloud. We'd be happy to help!

First, check to make sure there are no restorations enabled on your iPhone: Use parental controls on your child's iPhone, iPad, and iPod touch - Apple Support.

If the iPhone 8 was provided by your employer or educational institute, there may be a managed profile preventing iCloud Drive access: MDM overview for Apple devices - Apple Support. In this instance, you'll need to speak with your employer/school IT department for further assistance.

Don't hesitate to respond back if neither of these scenarios help resolve your issue.

Cheers!

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Answer 2

Lindsay_B.

Community Specialist

Jun 11, 2021 2:14 PM in response to myrachen28

Thanks for the follow up, myrachen28!

It was a pleasure working with you, and it's wonderful we've been able to resolve the missing iCloud Drive mystery together.

Have a most excellent rest of your day.

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Answer 3

myrachen28 Author

Level 1

8 points

Jun 11, 2021 1:55 PM in response to Lindsay_B.

Hi Lindsay_B,

I purchased my own iPhone 8, but I did install some of my employer's App (Outlook, Teams, etc). You were absolutely correct that my issue was caused by installing "Mobile Device Management". Once I removed the Management under the "Management Profile", my iCloud Drive switch icon showed up immediately!

I couldn't find the solution on the internet previously! Thank you so much for your answer Lindsay!

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icloud drive switch icon is missing under icloud

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