I am not receiving monthly challenges on my Apple Watch

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Level 1

8 points

I am not receiving monthly challenges on my Apple Watch

Starting in April of 2020 my apple watch stopped notifying me of monthly challenges. When I open the Fitnes app on my iphone the activity section is dim. Yet it shows my workouts.

The Trends section is mostly empty because it claims it doesn't have data on my walks, stand and move activity.

I have tried restarting both watch and phone where you hold the buttons till the apple logo shows up.

Last week I upgraded both the watch (v7.5) and my iphone 6s Plus (v14.6) to the latest OS but no luck.

I made sure all the data is shared between the devices.

Posted on Jun 2, 2021 7:55 PM

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Answer 1

Lindsay_B.

Community Specialist

Jun 3, 2021 2:10 PM in response to amroyounes

Hey there, amroyounes,

Thanks for stopping by the Apple Support Communities. If we understand, you are not seeing Activity data reflected accurately in the iOS Fitness app. Instead, much of the data is missing, areas are greyed out, and there are no stats, even though your workouts seem to have logged. We'd be happy to help!

Based on what you've described as happening, and what you've already done to troubleshoot, we would recommend next making sure the date and time settings on your watch's companion iPhone are correct, and set to "Set Automatically": Set the date and time on iPhone - Apple Support.

If this setting is correct, please unpair your watch from your iPhone: Unpair and erase your Apple Watch - Apple Support, then set it up again: Set up your Apple Watch - Apple Support.

Best.

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Answer 2

amroyounes Author

Level 1

8 points

Jun 3, 2021 8:45 PM in response to Lindsay_B.

Thank you. The date and time were Set Automatically. I toggled it just in case but that did not help.

i unpaired and erased the watch and then set it up again. That did not help. I did choose to restore it from backup. i will try to do it from scratch but that sounds daunting.

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Answer 3

Lindsay_B.

Community Specialist

Jun 5, 2021 1:47 PM in response to amroyounes

Thanks for getting back to us, amroyounes,

Since unpairing and setting the watch up as new did not solve the issue for you, we recommend that you get in touch with Apple Support directly for additional assistance. You can do that here: Get Support.

Have a great weekend.

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Answer 4

amroyounes Author

Level 1

8 points

Jun 4, 2021 7:41 PM in response to Lindsay_B.

Unpairing the watch and restoring from backup did not work

Unpairing the watch and setting it up as a brand new watch did not work either.

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I am not receiving monthly challenges on my Apple Watch

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