I lost my phone in a store. With two factor ID, I wasn’t able to Find my I phone or get in to iCloud. To prevent this from happening again, I tried to disable two factor I’d, but can’t. Any suggestions for what to do when you lose your phone?

If I lose my phone, how can I use a stranger’s phone or computer to Find My IPhone or disable device? With two factor Id, I don’t see how this is possible. Thank you.

iPhone 11, iOS 14

Posted on Jun 3, 2021 9:07 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 3, 2021 9:14 AM

Read how to 'Use the Find My app to locate a lost or stolen device'. Click here --> https://support.apple.com/HT210515#locate

A person can use the Find My app on a device owned by someone in their Family Sharing group. Alternatively, anybody can sign in to iCloud.com/find to locate their device using a browser. Click on this link to find out how to 'Locate a device in Find My iPhone on iCloud.com' --> https://support.apple.com/en-euro/guide/icloud/mmfc0f2442/icloud


You should also read this:


Read the article 'Two-factor authentication for Apple ID' (click here --> https://support.apple.com/HT204915 ) thoroughly. Various sections contain information that is key to you being able to set up and use a different telephone to get a verification code you can use. Failing that you can ask for account recovery.


"If your iPhone is your only trusted device and it is missing or damaged, you will be unable to receive verification codes required to access your account."


Read the sections about:

- Trusted phone numbers

- Manage your account > Keep your trusted numbers up to date and add a phone number.

- What if I can't access a trusted device or didn't receive a verification code?

And if necessary:

- If I can't sign in, how do I regain access to my account?


Sign into your account at https://appleid.apple.com/ and add your new number, then sign out of iCloud and back in again on your devices.


Get a verification code and sign in with two-factor authentication - https://support.apple.com/HT204974


Recover your Apple ID when you can’t reset your password - "If you use two-factor authentication and can’t sign in or reset your password, you can regain access after an account recovery waiting period." - https://support.apple.com/HT204921

2 replies
Question marked as Top-ranking reply

Jun 3, 2021 9:14 AM in response to Marywonder

Read how to 'Use the Find My app to locate a lost or stolen device'. Click here --> https://support.apple.com/HT210515#locate

A person can use the Find My app on a device owned by someone in their Family Sharing group. Alternatively, anybody can sign in to iCloud.com/find to locate their device using a browser. Click on this link to find out how to 'Locate a device in Find My iPhone on iCloud.com' --> https://support.apple.com/en-euro/guide/icloud/mmfc0f2442/icloud


You should also read this:


Read the article 'Two-factor authentication for Apple ID' (click here --> https://support.apple.com/HT204915 ) thoroughly. Various sections contain information that is key to you being able to set up and use a different telephone to get a verification code you can use. Failing that you can ask for account recovery.


"If your iPhone is your only trusted device and it is missing or damaged, you will be unable to receive verification codes required to access your account."


Read the sections about:

- Trusted phone numbers

- Manage your account > Keep your trusted numbers up to date and add a phone number.

- What if I can't access a trusted device or didn't receive a verification code?

And if necessary:

- If I can't sign in, how do I regain access to my account?


Sign into your account at https://appleid.apple.com/ and add your new number, then sign out of iCloud and back in again on your devices.


Get a verification code and sign in with two-factor authentication - https://support.apple.com/HT204974


Recover your Apple ID when you can’t reset your password - "If you use two-factor authentication and can’t sign in or reset your password, you can regain access after an account recovery waiting period." - https://support.apple.com/HT204921

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I lost my phone in a store. With two factor ID, I wasn’t able to Find my I phone or get in to iCloud. To prevent this from happening again, I tried to disable two factor I’d, but can’t. Any suggestions for what to do when you lose your phone?

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