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User profile for user: WhydammitWHY
WhydammitWHY Author
User level: Level 1
6 points

Iphone 11 pro max crashed, stuck in reboot loop and won't restore from Itunes

Why?! My phone was tethered to a laptop via wifi, I received a text message, went to turn the volume down and then when I swiped up to enter my passcode the screen went black. 5 seconds later it came back on with the apple logo for 15 seconds then black again for 5 seconds. this process repeats with stopping unless I force quit it.


I attempted to restore it last night from itunes, it took ages to get to the restore screen, took ages to download and install the latest software update (was previously updated 3-4 weeks ago) then got stuck in a loop of 'attempting to retrieve data'. this repeated several times, each time taking about half an hour.


This morning it's back to crash and reboot


Help please!

iPhone 11 Pro Max, iOS 14

Posted on Jun 3, 2021 8:03 PM

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User profile for user: MrHoffman
MrHoffman
Community+ 2024
User level: Level 10
127,985 points

Posted on Jun 3, 2021 8:08 PM

From the restore procedure If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support …


If you need more help

Contact Apple Support to set up service if you have any of these issues:

  • You still see a black screen after charging, force restarting, or following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
  • You can't force your device to restart because a button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.


Use the Get Support link in the upper right, and have a chat with Apple about your options and alternatives.


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Question marked as Top-ranking reply
User profile for user: MrHoffman
MrHoffman
Community+ 2024
User level: Level 10
127,985 points

Jun 3, 2021 8:08 PM in response to WhydammitWHY

From the restore procedure If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support …


If you need more help

Contact Apple Support to set up service if you have any of these issues:

  • You still see a black screen after charging, force restarting, or following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
  • You can't force your device to restart because a button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.


Use the Get Support link in the upper right, and have a chat with Apple about your options and alternatives.


Reply

Iphone 11 pro max crashed, stuck in reboot loop and won't restore from Itunes

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