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Apple tv 4K

While watching a movie, the screen freezes every so often while loading. How can this be fixed?

Apple TV 4K

Posted on Jun 3, 2021 8:11 PM

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Question marked as Top-ranking reply

Posted on Jun 4, 2021 2:52 PM

Hello markfromthornleigh,


We are sorry to hear that your Apple TV is freezing up while loading.


Have you restarted your Apple TV since you have started having this issue? Here is How to turn off or restart your Apple TV


Is your Apple TV up to date? You can update your Apple TV with these steps: How to update your Apple TV


Have a great day!


1 reply
Question marked as Top-ranking reply

Jun 4, 2021 2:52 PM in response to markfromthornleigh

Hello markfromthornleigh,


We are sorry to hear that your Apple TV is freezing up while loading.


Have you restarted your Apple TV since you have started having this issue? Here is How to turn off or restart your Apple TV


Is your Apple TV up to date? You can update your Apple TV with these steps: How to update your Apple TV


Have a great day!


Apple tv 4K

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