some downloaded music on my 2020 M1 Macbook Air won't play

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Level 2

474 points

some downloaded music on my 2020 M1 Macbook Air won't play

example: Moby Reprise (2021) will only stream. if I download the album, it won't play. if I remove the download, it will play.

Posted on Jun 4, 2021 5:53 AM

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Answer 1

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turingtest2

Level 10

274,198 points

Jun 5, 2021 10:08 AM in response to callaway

Purchased or via Apple Music? I've just added Moby's Reprise to my Apple Music collection (thank you) and it will both stream and download OK. Something is clearly going wrong for you. You could try rebooting your router and computer, deleting the downloads folder inside your media folder and then using Music > Preferences > Advanced > Reset Cache to see if that clears things up. Failing that reach out to Apple Support.

tt2

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Answer 2

callaway Author

Level 2

474 points

Jun 5, 2021 7:11 AM in response to turingtest2

Hi tt2,

No errors. The "Play" button indicates the music is playing, but the song time indicator (the bar that shows how far into the song you are) stays at the full left position. If I remove the download, I can play the album.

I noticed that when it streams, it's an AAC format. But, when I download, it's HLS media.

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Answer 3

turingtest2

Level 10

274,198 points

Jun 5, 2021 6:07 AM in response to callaway

Is there an error message when you try to play the download versions? While downloading click the activity widget and turn off the option that allows for simultaneous downloads.

tt2

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some downloaded music on my 2020 M1 Macbook Air won't play

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