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aruwa Author

Level 1

4 points

Failed—unable to complete Touch ID setup. What should I do please?

iPhone 7 Plus, iOS 14

Posted on Jun 4, 2021 11:45 PM

Top-ranking reply

SravanKrA

Community+ 2024

Level 10

413,828 points

Posted on Jun 4, 2021 11:46 PM

If you're using a case or screen protector, make sure it doesn't cover the Touch ID sensor or the surrounding ring. Go to Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on, and that you've enrolled one or more fingerprints. Try enrolling a different finger.

If Touch ID isn't working on your iPhone or iPad - Apple Support

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Failed—unable to complete Touch ID setup. What should I do please?

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