Multiple serious problems with the two laptops I use for my medical practice.
About 4 months ago I used Clean My Mac on the MacBook Pro. It was a disaster. It deleted multiple important data files. In addition about 2 months ago I realized that for some unknown reason (maybe I was hacked separately?) all the passwords in my password manager, LassPass, had changed without my permission. I could not get into any of my websites. I deleted LassPass and installed Dashlane. I slowly began to rebuild access to the websites. Last week I bought a new MacBook Air. It came with Big Sur. I read online that I needed to upgrade to Big Sur to transfer data from my Pro to my Air. I did so. I was instructed to backup my Pro before I erase the internal hard drive. However, my Pro no longer recognized my external hard drive and it would not mount. I tried to erase several other external hard drives to do the bask-up and they would either not mount or not be recognized. Now both my Pro and Air have data from each other. I don’t want that. I want a clean internal hard drive on my Pro and to keep my Air separate with it’s own data. I’ve been a loyal Apple customer since 1984. Each iteration and each OS upgrade seems to come with it’s own problem. However, this is the worst I ever experienced. I’m getting a new external hard drive today to copy the data on my Pro. Then I can erase it. I fear using Clean My Mac on my new Air. Can I just restore it what it came with from the factory? I’m a solo private practice physician and need to downgrade the OS on my Pro to Catalina because much of my essential third-party software will not work on Big Sur. Can some one please help me successfully navigate these steps?
MacBook Pro 13″, macOS 10.13