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iMac G5 lines on screen

Hello, I have this iMac G5 that shows lines on the screen when just sitting on the desktop. (worse under use.) Lines disappear when in safe mode. Any suggestions on how I can fix this? Or what's wrong with it


Here are some pictures:


(Safe Mode)


(Normal boot, under use)


(Normal boot, desktop)

Posted on Jun 5, 2021 9:17 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 6, 2021 10:29 AM

Welcome!


There are a couple of possible issues are play, one of which is not practically fixable today, and other with a "maybe" fix.


The first is the "W8" Curse." Massive numbers of iMac G5s were fitted with defective displays at one factory. Their serial numbers all begin with "W8," the factory code for a facility in Shanghai, China..


However, as this problem:

  • consistency manifested itself as vertical lines, and
  • would continue to show in Safe Boot mode


...I suspect you have something else.


The issue could be wonky video hardware, not uncommon in Macs of that vintage. That can manifest differently between normal boot and safe boot and in your case.


Your inclusion of


(worse under use.)


supports that because video hardware issues tend to get worse as the components get hot. So, what to do?


1) First, mitigate potential heat issues. Inspect all air intakes and exhaust vents on the computer and clean with a vacuum if dirty. ⚠️ Avoid canned air; it will drive any dust deeper into the computer.


Then make sure nothing on your work surface is blocking the air intakes on the bottom edge of the case, or the long exhaust slot across the upper back of the case. ANYTHING stacked under the case can affect cooling (I've successfully demonstrated this, but from sad experience!) Make sure nothing comes within six inches of the exhaust slot.


Test to see if that changed anything. That is the extent of your fix-at home options.


2) Second, a diagnostic that can be a workaround. A common diagnostic for video issues is to attach an external monitor and see if the video defects go away on the external.

  • If the defects continue on the external monitor, the video hardware on the logic board is compromised in some way. As the video hardware appears integral on that model and not slotted, that likely means a new logic board.
  • If the external has a normal image free of video defect, that indicates the video hardware is fine but there is a hardware problem with the display, the display cable, or the video inverter.

If the image is normal on the external monitor, leave it attached and call that a fix.


A variant on the above does not require an external monitor. When you see video defects, make a full-screen screenshot with SHIFT COMMAND 3. The screenshot should be on your desktop. Open the screenshot with Preview. It eh defect are in the screenshot, the video hardware is compromised. No practical fix.


If you have the computer's original optical disks you can run Apple Hardware Test. One thing AHT is good at detecting are fan problems, denoted with a code the starts "4MOT." Fans and disks are listed on powerbookmedic.com.


7 replies
Question marked as Top-ranking reply

Jun 6, 2021 10:29 AM in response to PicklesDominic

Welcome!


There are a couple of possible issues are play, one of which is not practically fixable today, and other with a "maybe" fix.


The first is the "W8" Curse." Massive numbers of iMac G5s were fitted with defective displays at one factory. Their serial numbers all begin with "W8," the factory code for a facility in Shanghai, China..


However, as this problem:

  • consistency manifested itself as vertical lines, and
  • would continue to show in Safe Boot mode


...I suspect you have something else.


The issue could be wonky video hardware, not uncommon in Macs of that vintage. That can manifest differently between normal boot and safe boot and in your case.


Your inclusion of


(worse under use.)


supports that because video hardware issues tend to get worse as the components get hot. So, what to do?


1) First, mitigate potential heat issues. Inspect all air intakes and exhaust vents on the computer and clean with a vacuum if dirty. ⚠️ Avoid canned air; it will drive any dust deeper into the computer.


Then make sure nothing on your work surface is blocking the air intakes on the bottom edge of the case, or the long exhaust slot across the upper back of the case. ANYTHING stacked under the case can affect cooling (I've successfully demonstrated this, but from sad experience!) Make sure nothing comes within six inches of the exhaust slot.


Test to see if that changed anything. That is the extent of your fix-at home options.


2) Second, a diagnostic that can be a workaround. A common diagnostic for video issues is to attach an external monitor and see if the video defects go away on the external.

  • If the defects continue on the external monitor, the video hardware on the logic board is compromised in some way. As the video hardware appears integral on that model and not slotted, that likely means a new logic board.
  • If the external has a normal image free of video defect, that indicates the video hardware is fine but there is a hardware problem with the display, the display cable, or the video inverter.

If the image is normal on the external monitor, leave it attached and call that a fix.


A variant on the above does not require an external monitor. When you see video defects, make a full-screen screenshot with SHIFT COMMAND 3. The screenshot should be on your desktop. Open the screenshot with Preview. It eh defect are in the screenshot, the video hardware is compromised. No practical fix.


If you have the computer's original optical disks you can run Apple Hardware Test. One thing AHT is good at detecting are fan problems, denoted with a code the starts "4MOT." Fans and disks are listed on powerbookmedic.com.


Jun 6, 2021 10:34 AM in response to Allan Jones

Unfortunately looks like a graphics issue for me then. I don't have an external display to plug it into, however when using screen sharing I can see the graphics issues appearing on my MacBook Pro in the screen-sharing window. Something I did notice is that if I heat it up enough, then sleep it and wake it back up, all the graphics issues go away and it seems to work decently. I looked into it more and it's possible there are maybe some blown capacitors that could cause that issue. Today I will open it up and check the capacitors.

Jun 6, 2021 11:02 AM in response to PicklesDominic

Thanks for the followup. I recall bad caps would completely shut you down. On contemporary 2004 eMacs with bad caps, the computer would boot but crash before you could open any apps.


However, having the iMac open gives the opportunity to evict more dust bunnies from the fans as well as heat sinks, plenums, or air deflectors. I've found more obstructive dust downstream of the fans than inside the fans. However, a build-up of crud on the fan blades is common and decreases fan efficiency as well as reducing the fan speed.


It sounds more and more like this is a fixable airflow/heat issue.

Jun 6, 2021 2:19 PM in response to PicklesDominic

The screenshot and temps are concerning. 71C is hot for an iMac. I don't recall the auto-shutdown temp for that model but I know iMacs are far lower than the 100C shutdown point in Mac notebooks. Hopefully dirt inside is the basis issue.


Can you hear the fans ramp up when the temps are that high? If not, that makes the Apple Hardware Test more important. In addition to reported dead/jammed/under-speed fans, it reports faulty temperature sensors.


At this point, if reducing temps significantly does not help, I think it's done.

Jun 6, 2021 4:00 PM in response to Allan Jones

Cleaned out the system, it was fairly clean in there. What I ended up doing was leaving it open, powering it up and essentially burning the thing to a crisp. I unplugged both fans in the iMac, launched a bunch of apps and pointed a hair dryer right on the CPU and GPU. After it got to around 82 degrees Celsius, I shut it down and left it for a while. Came back and turned it on, and it was doing the same thing. After a little while, it starting working normally! Graphics are perfectly fine now at full resolution! Minecraft works flawlessly on here with no graphical issues. However, I noticed that my 2 GB of ram now say register as only 1GB. System profiler claims its 2 512 MB sticks, when its really 2 1GB sticks. Odd, but maybe the ram was what was causing the issue. Thanks for your help!

iMac G5 lines on screen

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