I am locked out of my new laptop

I didn’t notice the keyboard was different and it seems the password I thought I had created is incorrect and after several attempts...this apple is ignoring my existance. Is there anyway to reset it?

MacBook Pro (2020 and later)

Posted on Jun 6, 2021 8:21 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 6, 2021 8:58 PM

Encryptor5000 wrote:

If the Mac has the T2 Security Chip (or possibly M1 as well), the Mac will stop accepting passwords after 30 failed password attempts.

At that point, 10 additional attempts are available through macOS Recovery.

If those 10 attempts are failed as well, then one of the below applies:

If FileVault is ON: Each recovery method has 30 attempts before it gets locked out. This could be an iCloud recovery key, a personal recovery key (the usual kind you get if you choose not to store the key in iCloud), or an institutional recovery key. Once all of those attempts are exhausted, the T2 (or possibly M1) chip will stop accepting unlock attempts, and the data is forever lost.

If FileVault is OFF: You can reset your password anytime using the resetpassword command in macOS Recovery.

Source (page 7): https://www.apple.com/ca/mac/docs/Apple_T2_Security_Chip_Overview.pdf


Thanks for your post Encryptor5000.


M1 is a good question—

https://support.apple.com/guide/security/secure-enclave-sec59b0b31ff/web

3 replies
Question marked as Top-ranking reply

Jun 6, 2021 8:58 PM in response to Encryptor5000

Encryptor5000 wrote:

If the Mac has the T2 Security Chip (or possibly M1 as well), the Mac will stop accepting passwords after 30 failed password attempts.

At that point, 10 additional attempts are available through macOS Recovery.

If those 10 attempts are failed as well, then one of the below applies:

If FileVault is ON: Each recovery method has 30 attempts before it gets locked out. This could be an iCloud recovery key, a personal recovery key (the usual kind you get if you choose not to store the key in iCloud), or an institutional recovery key. Once all of those attempts are exhausted, the T2 (or possibly M1) chip will stop accepting unlock attempts, and the data is forever lost.

If FileVault is OFF: You can reset your password anytime using the resetpassword command in macOS Recovery.

Source (page 7): https://www.apple.com/ca/mac/docs/Apple_T2_Security_Chip_Overview.pdf


Thanks for your post Encryptor5000.


M1 is a good question—

https://support.apple.com/guide/security/secure-enclave-sec59b0b31ff/web

Jun 6, 2021 8:36 AM in response to Chaz62

Chaz62 wrote:

I didn’t notice the keyboard was different and it seems the password I thought I had created is incorrect and after several attempts...this apple is ignoring my existance. Is there anyway to reset it?



How many password attempts on Macbook before locked out?

https://discussions.apple.com/thread/8292683



If you forgot your Mac login password - Apple Support


Jun 6, 2021 8:17 PM in response to leroydouglas

If the Mac has the T2 Security Chip (or possibly M1 as well), the Mac will stop accepting passwords after 30 failed password attempts.


At that point, 10 additional attempts are available through macOS Recovery.


If those 10 attempts are failed as well, then one of the below applies:


If FileVault is ON: Each recovery method has 30 attempts before it gets locked out. This could be an iCloud recovery key, a personal recovery key (the usual kind you get if you choose not to store the key in iCloud), or an institutional recovery key. Once all of those attempts are exhausted, the T2 (or possibly M1) chip will stop accepting unlock attempts, and the data is forever lost.


If FileVault is OFF: You can reset your password anytime using the resetpassword command in macOS Recovery.


Source (page 7): https://www.apple.com/ca/mac/docs/Apple_T2_Security_Chip_Overview.pdf

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I am locked out of my new laptop

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