Condition of Apple's Replacement Battery for iPad mini 4

Maybe someone will come along who had a personal experience or can shed some company policy light on the issue.

I had a battery service by Apple in January on an iPad 5 128GB. No issues. From drop-off at the UPS Store to having the replacement at my door took six days, two of them weekend days.

I did not have to call Apple. I was able to set up everything online.

Apple does not replace batteries in iPads; they send you a refurbished iPad of the same model and specs. This is what Apple does in refurbing an iPad:

You have a one-year warranty. The one I received has been perfect with no battery issues.

It is possible for a new battery to be bad. The sooner you contact Apple about this, the sooner you can start enjoying the iPad again.

We don't work for Apple so can't know about unpublished service policy, but the above image is published and from the "More Info..." link at the top of this Apple page:

Refurbished iPad - Apple

Yes, I understand. But no one else had answered, so I tried to help. It sounds as though the replacement battery may be defective. If possible, you might take the device to a nearby Apple Store. I can suggest no other course of action, save what you have already been through. At least you are familiar with the routine.

Apple Store - Find a Store - Apple

I think I have 90 days so I'll wait awhile.

Yes, on out of warranty replacement parts you have 90 days. If it was a warranty or Applecare replacement, you generally have either a minimum of 90 days or until the original warranty or Applecare period ends.

Just as an aside - in general asking online strangers for their experience is not always helpful. The circumstances are rarely exactly the same (was it the same model? in warranty? or not? what country? Apple service available?), so doing a poll is not generally helpful.

I just had an iPad replaced under Applecare for a screen/graphics problem and was told that the original warranty terms apply to the replacement (unless there are less than 90 days left under warranty in which case the minimum coverage is 90 days) and which is why they just hand you the replacement while changing the serial number on the purchase and warranty records.

If only a part is repaired or replaced - in or out of warranty - they cover it for 90 days. I’ve had that with one of my iMacs. I do not know if they replace a battery in an iPad - have not needed that.

And, buying a refurb from Apple, you get one year (or longer with Applecare).

All in all, a bit confusing!

This is a user forum, we do not handle such complaints. To reach Apple directly, please click on Contact Support at upper right corner of any forum page.

I am not sure what to make about the conflicting guidance.

Apologies. There appears to be a different warranty for replacement refurbs than for the same devices purchased as a refurb.