One family member can't download apps "there is a problem with a family member's previous purchase"

I am the family owner of an adult and two children's family sharing. I can download an app on 3/4 of my family's devices, but one (a child) keeps getting this message: "there is a problem with a family member's previous purchase. Ask the family organizer to update their billing information."


We have 2 payment methods set up on my billing account (the main one being an Apple Card) and there are no outstanding billing issues. I can make purchases. My husband can make purchases. My other child can make purchases (that we approve). The 4th child cannot. I have gone into their icloud accounts and there are no outstanding emails or payments or anything.


Further, we can all download this app and I have tried to download this app on the child's iPad both directly (app store) and from other family members purchases (app store, family member's purchases) and it still says the same error.


We are all updated to the most recent iOS on all devices.


Any ideas how to fix?

iPad Air 2 Wi-Fi

Posted on Jun 6, 2021 9:59 AM

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Question marked as Top-ranking reply

Posted on Jun 7, 2021 10:30 AM

Hello bewyatt,


Thank you for posting on Apple Support Communities.


If you're getting that specific error message make sure you check the purchase history of the family organizer's Apple ID by going to Settings - Your name - Media & purchases - View Account - Purchase history and look for any transactions that might show an error.


If you are still having trouble contact Apple Billing Support


Good luck!

1 reply
Question marked as Top-ranking reply

Jun 7, 2021 10:30 AM in response to bewyatt

Hello bewyatt,


Thank you for posting on Apple Support Communities.


If you're getting that specific error message make sure you check the purchase history of the family organizer's Apple ID by going to Settings - Your name - Media & purchases - View Account - Purchase history and look for any transactions that might show an error.


If you are still having trouble contact Apple Billing Support


Good luck!

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One family member can't download apps "there is a problem with a family member's previous purchase"

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