Face ID
I updated my Iphone 12 pro max to iOS 14.6 and now my face ID doesn’t work. I reset it and it keeps telling me to move my phone lower or higher until it just says it is unavailable. How do I fix this?
iPhone 12 Pro Max, iOS 14
User profile for user:
rose_10
User level:
Community Specialist
Hi kaliah161,
Welcome to the Apple Support Communities and thanks for posting your issue here! We'd be glad to see how we can help. We understand that you're experiencing issues when attempting to set up your Face ID. First, we'd recommend trying out the steps outlined in the articles below:
Update your iPhone, iPad, or iPod touch
Once you've completed these steps, try setting Face ID up again. If you're still experiencing issues afterward, you'll need to get in touch with an Apple specialist to investigate the issue further. You may reach them directly at Get Support.
We hope this helps! Be well.