Face ID not working

I cannot get my Face ID to work for an iPhone X. I have my phone updated to the latest IOS. I use to use Face ID then it quit working and so I reset it and I am trying to set it back up but it just keeps saying move phone higher or lower and nothing else.


please help!!

iPhone X, iOS 14

Posted on Jul 25, 2021 9:18 PM

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2 replies

Jul 25, 2021 10:01 PM in response to Browninghd

If you still need help, reset Face ID, then set it up again. Go to Settings > Face ID& Passcode and tap Reset Face ID. Then tap Set up Face ID to set it up again. If you can't enroll your face, take your device to an Apple Retail Store or Apple Authorized Service Provider or contact Apple Support.


If Face ID isn't working on your iPhone or iPad Pro - Apple ...


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Face ID not working

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