You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Face ID not working

I cannot get my Face ID to work for an iPhone X. I have my phone updated to the latest IOS. I use to use Face ID then it quit working and so I reset it and I am trying to set it back up but it just keeps saying move phone higher or lower and nothing else.


please help!!

iPhone X, iOS 14

Posted on Jul 25, 2021 9:18 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 25, 2021 10:01 PM

If you still need help, reset Face ID, then set it up again. Go to Settings > Face ID& Passcode and tap Reset Face ID. Then tap Set up Face ID to set it up again. If you can't enroll your face, take your device to an Apple Retail Store or Apple Authorized Service Provider or contact Apple Support.


If Face ID isn't working on your iPhone or iPad Pro - Apple ...


2 replies
Question marked as Top-ranking reply

Jul 25, 2021 10:01 PM in response to Browninghd

If you still need help, reset Face ID, then set it up again. Go to Settings > Face ID& Passcode and tap Reset Face ID. Then tap Set up Face ID to set it up again. If you can't enroll your face, take your device to an Apple Retail Store or Apple Authorized Service Provider or contact Apple Support.


If Face ID isn't working on your iPhone or iPad Pro - Apple ...


Face ID not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.