Hardware Test error message

I have an old MacBook Pro (2011). I sped it up and renewed its usability at least a few years back (maybe a bit more) by replacing the hard drive with an SSD drive and maxing out the RAM. Lately it has been acting funky. Sometimes the screen will just go white with black lines and I need to reboot.


I ran the Apple Hardware Test and got the following error message (error detected with):


4HDD/11/40000000: SATA (0,0)


Can anyone tell me what this means?


MacBook Pro 15″, macOS 10.13

Posted on Jun 7, 2021 12:49 PM

Reply
5 replies

Jun 8, 2021 10:41 AM in response to DanG77

The Apple Diagnostics and AHT can fail when a third party drive or battery is installed because those third party items may not behave in a manner Apple expects. Usually I would expect the failure to occur each time, however, there appears to be a bug when looping the test:

https://support.apple.com/en-us/HT203648


What do you mean by "funky"?


To check the health of the SSD run DriveDx. To look for possible software issues run EtreCheck. Post both reports here using the "Additional Text" icon which looks like a piece of paper.


What is the make & model of the memory you installed? Macs are very picky about the memory they use so it is best to only use memory from Crucial or OWC. Even then you need to purchase the exact part numbers suggested by the tools on their respective websites.


You can try running a memory test as well using Memtest86. You will need to Option Boot the USB stick and select the orange icon labeled "EFI" to boot Memtest86. You can use the downloaded Memtest86 .iso or .img file as a source for Etcher (Mac/Windows/Linux) to create the bootable Memtest86 USB stick. Just because no errors occur does not mean the memory is good.



Jun 9, 2021 7:25 PM in response to DanG77

The 15" & 17" models are known to have GPU issues. You can force these 15" & 17" models to use the Intel GPU instead of the discrete GPU by using the gfxCardStatus app.


Or the issue could be due to bad or incompatible memory. Like I said Macs are very picky about the memory they use. Plus the one memory slot nearest the Bottom Case tends to fail due to cracked solder joints. Usually putting pressure on the center of the Bottom Case or on the black base of the memory slot can cause a laptop with cracked solder joints to freeze and/or to develop graphical anomalies.

Jun 8, 2021 10:46 AM in response to HWTech

Funky means the screen would suddenly just go all white with black horizontal lines. Yes indeed, I just learned from Apple Support chat that info about a problem with looping the test. Funny that running the test two more times reported no errors. I was hoping it was a RAM module, since I believe they have a lifetime warranty. I'll try running the other tests you mention, but likely this is not worth paying to have properly diagnosed if I can't do it... it is a very old laptop (2011). I'll live with it until I can replace it. Thank you.

Jun 12, 2021 7:51 AM in response to HWTech

Thank you for this information. The RAM has been in use in the laptop since 2016, and been good since then (adding the RAM and SSD drive gave the laptop new life, made it zippier, and I've gotten 10 years of solid use out of it). So either one module went bad, or it is one of the other issues you mention. As I said nothing is showing up in the Hardware Test. I wonder if it might not be the last issue you mention... I was standing using the laptop which was on a pedestal at the time of the incidents, and likely resting my hands on the spot you mention... interesting. Thank you for your advice and sharing the information.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Hardware Test error message

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.