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Using an old Apple ID what would the problem be if I can’t download free apps?

Posted on Jun 7, 2021 4:51 PM

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1 reply

Jun 8, 2021 12:15 PM in response to DoloMylo

Hi DoloMylo,


Welcome to Apple Support Communities! We're glad to help with this issue downloading your free apps. Are you seeing any kind of alert message? If so, what does it say?


It sounds like you may be seeing a prompt that verification is required. Is this correct? If so, it may indicate that verification of your payment method is required for security.


You may refer to the information in this guide to help:


If you can’t download or update apps on your iPhone or iPad - Apple Support


If you'd like to remove your payment method but are unable to, you'll want to refer to the this guide:


If you can't remove your last payment method or use no payment method with your Apple ID - Apple Support


Have a great day!

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