Apple Event: May 7th at 7 am PT
I'm using i3MBA 2020, the version is the latest Big Sur. Play and pause works fine on Safari Youtube but next and previous have stopped working for like 1-2 weeks. The keys work fine on Apple music app but they do not respond on safari. What should I do?
MacBook Air 13″, macOS 11.4
Go step by step and test.
1. Update Safari, if an update is available. Update may come with bug fixes.
https://support.apple.com/en-us/HT204416
https://support.apple.com/en-us/HT201541
2. Quit Safari, launch Safari holding the Shift key down.
https://support.apple.com/en-us/HT203987
3. Startup in Safe Mode. https://support.apple.com/guide/mac-help/start-up-your-mac-in-safe-mode-mh21245/mac.
Quote:
It also does a basic check of your startup disk, similar to using First Aid in Disk Utility.
And it deletes some system caches, including font caches and
the kernel cache, which are automatically created again as needed.
4. Clear History
https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac
Please read the article before clearing history,
this is like a low level resetting of Safari without affecting passwords and bookmarks.
5. If Safari doesn't open a webpage or isn’t working as expected
Go step by step and test.
1. Update Safari, if an update is available. Update may come with bug fixes.
https://support.apple.com/en-us/HT204416
https://support.apple.com/en-us/HT201541
2. Quit Safari, launch Safari holding the Shift key down.
https://support.apple.com/en-us/HT203987
3. Startup in Safe Mode. https://support.apple.com/guide/mac-help/start-up-your-mac-in-safe-mode-mh21245/mac.
Quote:
It also does a basic check of your startup disk, similar to using First Aid in Disk Utility.
And it deletes some system caches, including font caches and
the kernel cache, which are automatically created again as needed.
4. Clear History
https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac
Please read the article before clearing history,
this is like a low level resetting of Safari without affecting passwords and bookmarks.
5. If Safari doesn't open a webpage or isn’t working as expected
I accidentally chose as solved, but the keys still not working after doing all those
Sorry.
Please contact Apple Support.
Click inside the box to choose an option. contact Apple Support.
or
Media keys stopped working
