Storage full

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Level 1

8 points

Storage full

I have an iphone 11 pro running on iOS 14.6. My storage is saying its full with 63.4GB out of 64GB is used. I pay for extra iCloud storage (200GB) and only 100.2GB is used, leaving at least 99GB still to be used. It says the last backup was yesterday, and isn't manually backing up when I try. "iCloud Photos" has been stuck at 1% for many days and isn't moving. Please tell me how I can utilize the iCloud storage instead of just deleting everything on my phone to try and get storage back? I can't even take a photo right now. If I pay for all this extra storage, why isn't it working?!

iPhone 11 Pro, iOS 14

Posted on Jun 8, 2021 9:57 AM

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Answer 1

Top-ranking reply

Michael Black

Level 10

80,430 points

Jun 8, 2021 10:31 AM in response to alitay29

The one and only solution to free up storage on your physical device is to delete content on that device. iCloud storage does not add storage to your physical device. It provides separate, online storage and is primarily intended to synchronize data across your devices. It is not independent archival storage.

How to check the storage on your iPhone, iPad, and iPod touch - Apple Support

Manage your iCloud storage - Apple Support

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Answer 2

Jun 8, 2021 12:25 PM in response to alitay29

Because iCloud sync’s photos. It does not independently store them. When you change any photo in iCloud, you change it everywhere. Same thing if you change a photo on the device, it changes in iCloud as well.

You can transfer photos somewhere else for safekeeping, like a computer hard drive. Then you could delete them on your iPhone, but that will also delete them in iCloud.

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Answer 3

alitay29 Author

Level 1

8 points

Jun 8, 2021 10:53 AM in response to Michael Black

but why can't i back the photos up to icloud storage to free up the iphone storage? icloud photos are stuck at 1%

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Storage full

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