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Screen damage

I have not dropped my phone anytime , but my screen has cracked near front camera even though my phone is fully protected with tempered screen guard and very protective case . I noticed this morning with small crack on my screen, initially I thought it was screen guard scratch mark . Since,I peeled my protector out , it was actual crack on my screen .

I was so depressed because I spent lot of money for my phone .


i have been using apple last seven year , I have dropped my phone many times , but my old iPhone had no issues .


Apple launching phone every year , we are trusting apple give us valuable quality product to keep their customer happy.


I’m loosing trust toward apple quality because I was told that iPhone has specified screen is much stronger than previous devices But I seen vice verse in my case .


I approached apple to change my screen , it cost one fourth of phone cost .


i can’t afford apple any more.

please , consider us my valid complaint and investigate about my case .


i hope apple change my screen in free of cost .


iPhone 12 Pro Max, iOS 14

Posted on Jun 8, 2021 7:25 PM

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Question marked as Top-ranking reply

Posted on Jun 8, 2021 7:58 PM

Screen damage if determined by Apple to be accidental is not covered by the regular warranty. If you have Applecare Plus you get two accidental damages/incidents for the life of the warranty at reduced cost.


Read this document about 'iPhone Repair - Screen Damage' [and links to other iPhone repair services]. Click here --> https://support.apple.com/iphone/repair/service/screen-replacement

- includes pricing (note, third party AASP may set their own prices).

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1 reply
Question marked as Top-ranking reply

Jun 8, 2021 7:58 PM in response to abhijith242

Screen damage if determined by Apple to be accidental is not covered by the regular warranty. If you have Applecare Plus you get two accidental damages/incidents for the life of the warranty at reduced cost.


Read this document about 'iPhone Repair - Screen Damage' [and links to other iPhone repair services]. Click here --> https://support.apple.com/iphone/repair/service/screen-replacement

- includes pricing (note, third party AASP may set their own prices).

Screen damage

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