You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Broken screen issue

Hi Team,

I have bought iphone 12 on 14.03.2022. Last week, front face of the phone, was broken on the my pocket , when I sit on the seat. the phone never had hit. Even I have used screensaver. As I am a conscious consumers and use screensaver and pay attention my phone , for unusual accidents. It was really trouble this event for me. My phone was new and didn't get any scrape. I know that, iphone really a sturdy phone, but in this event I saw that, also it can be broken screen even on my pocket.

Just my request that; it can be change my phone's screen free. I have discussed with Apple Istanbul Zorlu, but they didn't help and support to solve this issue. Because, in Turkey there is high inflation and just screen price is higher than minimum wage. I though and believe that, Apple with its consumer and will stand behind its product, all time.

Thank you in advance.

Best Regards,

Yavuz

Posted on Sep 19, 2022 12:09 PM

Reply
3 replies

Broken screen issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.