You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I don’t get why my iPhone 12 Pro screen cracked so easily.

My iPhone 12 Pro has never been dropped before and I dropped it 1 time from about 3 feet or less and the screen cracked but my case and screen protector is perfectly fine. Also my battery life has drained from 100% to 95% in 4 months even though I take great care of my battery and my phone. Also I have a limited warranty and it doesn’t cover this. It’s another $279 for the screen. I thought Ceramic Shield should do better. It was about 3 feet front drop on the face. This makes no sense.

iPhone 12 Pro

Posted on Jun 8, 2021 9:09 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 7, 2021 5:04 AM

I can see a screen protector (glass maybe).


if it’s glass can be the responsible of the crack, because it rises above the frame, the original glass is built inside the frame. You can see the crack is just up front the edge of the screen protector, so it could be a precise and well concentrated hit from the screen protector edge.


Mind that the ceramic glass is scratch proof, not drop proof; they are very different physical processes (I’m a mechanical engineer) and often they are in opposition (an hard material can be really though to be scratched, but looses the elastic properties good for drops).


My personal suggestion is to avoid glass screen protector (screen protectors at all) because they concentrate the energy of impacts on the edges making impossible to avoid damages from drop. So you are over protecting from scratches (that are very well managed by Ceramic Shield) and at same time over weakening the drop resistance, making the original design of the glass inside the metal completely useless.


I personally use the bare phone with a magsafe wallet that protects the back. I have a cover just in case of hard times (beach, mountain, etc.). I also have apple care for iPhone, that can cost less than a lot of cases that ruin the phone experience and that cannot guarantee the absence of damages; consider that iPhones are commercially stable in the second hand market, so the Apple care is also a way to rise the value of the phone to the top before reselling it.



Similar questions

1 reply
Question marked as Top-ranking reply

Jul 7, 2021 5:04 AM in response to -DjAntonio-

I can see a screen protector (glass maybe).


if it’s glass can be the responsible of the crack, because it rises above the frame, the original glass is built inside the frame. You can see the crack is just up front the edge of the screen protector, so it could be a precise and well concentrated hit from the screen protector edge.


Mind that the ceramic glass is scratch proof, not drop proof; they are very different physical processes (I’m a mechanical engineer) and often they are in opposition (an hard material can be really though to be scratched, but looses the elastic properties good for drops).


My personal suggestion is to avoid glass screen protector (screen protectors at all) because they concentrate the energy of impacts on the edges making impossible to avoid damages from drop. So you are over protecting from scratches (that are very well managed by Ceramic Shield) and at same time over weakening the drop resistance, making the original design of the glass inside the metal completely useless.


I personally use the bare phone with a magsafe wallet that protects the back. I have a cover just in case of hard times (beach, mountain, etc.). I also have apple care for iPhone, that can cost less than a lot of cases that ruin the phone experience and that cannot guarantee the absence of damages; consider that iPhones are commercially stable in the second hand market, so the Apple care is also a way to rise the value of the phone to the top before reselling it.



I don’t get why my iPhone 12 Pro screen cracked so easily.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.