Apple TV Library - Missing Titles
Since upgrading my system from iTunes to Apple TV my video library has mysteriously begun to vanish over time. My Apple purchases are still secure, but my older library of DVD tiles that I own has shrunk to about 1/3 of its original size... What's really strange is that I can browse through the titles and everything looks OK from the Apple TV app on my Mac.
Where I caught this was when I tried to watch a movie in our family room and a particular title didn't show up... I went back to my Mac to make sure everything was OK and found it available on my computer... but when I tried to locate it on our family room Apple TV it was missing. I performed restarts of all our hardware and still had no luck. After checking everything again I found that the Apple TV app on my Mac was showing the title work for the movie but the actual file was missing.
That's when I began browsing the external hard drive (where our files are kept) and found most of my library missing...
Luckily our entire library is backed up so we didn't loose any data, but for the life of me I don't know why this is happening?!?!?
I've spoken to Apple Techs on three different occasions in which they were able to to help me re-import my collection but it seems that after several days the files go eventually go missing and the titles in the Apple TV app end up leading nowhere... Is there something I've missed or has anyone else found this to be an issue???
Thank in advance,
Chris
Hardware used:
OS Catalina
2013 iMac 27"
4TB LaCie External hard drive
Apple TV (2nd and 3rd Gen)
Apple TV (4th Gen)
iMac 27″, macOS 10.15