You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Face ID

Hello customer support! I own an Iphone 12. After resetting the settings, there was a problem with the face id, my younger brother, who is 12 years younger than me, can unlock my phone. We can attach a video to this.

iPhone 12, 14

Posted on Jun 9, 2021 12:37 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 9, 2021 3:46 PM

It is likely Face ID thought your brother was you, you could try setting up Face ID again, if that fails you could hope that over time Face ID can learn about your appearance (as it can if you grow a beard, or start to wear glasses or begin to wage), or you could stick to using a passcode.


About Face ID advanced technology - Apple Support

1 reply
Question marked as Top-ranking reply

Jun 9, 2021 3:46 PM in response to gowin_ewgen

It is likely Face ID thought your brother was you, you could try setting up Face ID again, if that fails you could hope that over time Face ID can learn about your appearance (as it can if you grow a beard, or start to wear glasses or begin to wage), or you could stick to using a passcode.


About Face ID advanced technology - Apple Support

Face ID

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.