iPhone 4 rear camera lens question

Not nit picky at all. Sorry, I should have noticed that. Calling apple tomorrow.

The back glass doesn't cover the (large) camera lens.

Just got off the phone with Apple. They gave me the option of sending my phone in for repair (would have it back in 3 to 5 days) or do an advance replacement. They send a new phone and hold a charge on my credit card until they get the original phone back. There's a $29.00 fee for advanced replacement. If they determine the lens damage was my fault, they will call me back and tell me my options. Even if they send my original back, fixed or not, I still get dinged for the $29.00.

Still deciding what to do.

And thanks for the link, lyricon. I sent feedback as well.

UPDATE....

I don't have an Apple Store close by, but found myself in Chicago on business for the day and decided to stop by and have them check out the lens. They replaced my iPhone with a brand new one.

Gotta love Apple! Thanks to the very friendly staff at the Oakbrook Apple Store!

I have dust behind my lens cover...

I stopped by our Apple store as well, and while they didn't replace my phone they did decide to replace the back cover. Now my phone takes great looking pictures again!

rbrylawski wrote:
You can get the back glass replaced (which of course covers the lense) for a whopping $29 at your favorite Apple store......

I don't have a favorite apple store. I dislike them all

I've been following this thread since it started because my iPhone 4 lens cover has some unsightly scratches (in contrast to the rest of the phone which is pristine after 6 weeks). Anyway, I finally decided to visit my local Apple store today. It was close to closing time, but I asked about the $29 backplate replacement. The employee confirmed that this can in fact be purchased. Unfortunately, they would could not fit me in so today so I'm going back tomorrow to get it replaced for FREE! 🙂

However, the employee did mention that the backplates are recycled from returns and broken models. I'll have to inspect the one I get to make sure it's perfect before they put it on.

So if you do have a scratched camera lens cover it CAN be replaced.

Exact same problem and exact same solution. Guys at the store are fantastic as always and replaced the $29 back for free.

I got a Speck case that is fairly thick on the back that makes it more difficult for the camera to possibly be scratched. I also got the free Apple bumper and have considered using it, however I noticed that it doesn't hold the iPhone up off of surfaces very much. Now I know I'm not going to use the Apple case.

I had the same issue, where the bottom left corner (as the camera takes the picture - bottom right as you look at the back) was getting all scratched up, despite me taking great care of my iPhone. Just took it to the Apple store at International Mall and they said that while scratches are typically a cosmetic issue, they would replace the glass for me this time. Even if they wouldn't replace it, it's only $29 to have them replace it. I've now bought a vinyl wrap from dinocarbon.com to help keep the camera lens recessed from the back surface.

Yep, I just had the back of my iPhone 4 replaced at the Apple store for $29. Considering the OEM price of the back of the phone is $140, $29 is a steal.

I now have a case for my iPhone 4.

Hi-

Went to the Apple Store and booked with a Genius this afternoon.
(Edmonton, Canada) I showed him the phone and the scratches all over the lens cover on the back.

The genius gave me the benefit of the doubt (as I explained there were next to no scratches on the back cover) and covered the part.

The entire back cover replaced at no charge. Otherwise, I was prepared to pay for the replacement.

I switched to Apple from PC in 2007. I am satisfied with their service
and appreciation for customer loyalty. Have had some parts replaced with my Macbook Pro, which would have otherwise broke the bank.

Looking forward to using the camera again, without hazy results 🙂 Still can't understand why the camera component isn't quite flush with entire back cover though.