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Every few weeks, I go to finder, and the documents folder is not in favorites. So I go to my Mac user and I cannot open it from there. I restart the Mac and then I can open it, then I move it back into favorites and it is ok for a while? (Big Sur 11.4)
iMac 27″, macOS 11.4
I don't see anything in your report either that indicates an issue. My recommendation is to restart in Safe Mode and then restart normally and test. If the problem persists, please get AppleCare on the line and open a ticket with them.
I don't see anything in your report either that indicates an issue. My recommendation is to restart in Safe Mode and then restart normally and test. If the problem persists, please get AppleCare on the line and open a ticket with them.
Please navigate to www.Etrecheck.com and download the free version of EtreCheck. Once you have you downloaded the app and installed it, please run the report and save it. This report will help us get a good idea what has been installed on your system and help us be able to diagnose what may be wrong.
When you have your report, you can attach it when you reply to this message and we can then review it and help you determine what is needed to get your system running well again.
For instructions on how to download your EtreCheck report and attach it to your reply to this message please click https://discussions.apple.com/docs/DOC-250000211
I am glad you are skeptical, that is a good start! EtreCheck was developed by a trusted and extremely experienced user on these forums and it very safe to use. Experienced users on these forums (and others) use EtreCheck to help diagnose issues. No personal information is included in the report so it is completely safe to use.
OK I ran it and minor issues showed up.
Major Issues: None
Minor Issues:
These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.
The was, however, a crash report from Adobe cloud that may have had a bearing on it.
Thank you.
In order for the report to be the most effective to you, you need to post it so multiple sets of eyes can look it over. While we don't doubt your word, we may see issues that your eyes do not pick up. Please post the full report per the instructions.
EtreCheck is a great and 100% safe app. It is an Apple recommended solution, as seen here.
Cheers,
Jack
You need to post the full report, according to: https://discussions.apple.com/docs/DOC-250000211.
I am new to iMac since March 2021. I cannot find where Apple endorses the app?
Thank you!
documents folder inaccessible at times
