Kernel Panic restarts using Adobe

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Level 1

18 points

Kernel Panic restarts using Adobe

New iMac running latest Big Sur and Adobe Apps 2021. Would freeze and shut down randomly, frequently. (5 or 6 times in the course of three hours.) Would happen even with just using quicktime player playing a clip off of the desk top with nothing else connected to the computer. Thought it was hardware, so the Apple store gave me a brand new identical 2020 iMac that was loaded with ram. Clean install without using time machine. I then loaded only Office360 and Creative Cloud 2021 Apps. 1 day later - exact same symptoms. Mac Watchdog Kernel Panic shut downs. Lots of them! Happens with or without external drives, eGPU, monitors hooked up. Happens during long encodes or even just playing a video in the finder. I've wiped the drive and am doing another clean install - this time I'll try Adobe 2020 and see if that works. But two new iMacs having the exact same hardware issue is a bit hard to believe. This has to be some Apple vs Adobe conflict.

iMac Line (2012 and Later)

Posted on Jun 10, 2021 8:04 AM

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Answer 1

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Jack-19

Level 8

45,694 points

Jun 10, 2021 8:09 AM in response to JJJohnson3rd

I believe we need to proceed with an EtreCheck report. EtreCheck is a useful App to and identify issues, both hardware and software. It is trusted by many users. Please follow the steps outlined below:

Navigate to: https://etrecheck.com and get the free version of EtreCheckPro.
Download it. It is a free and trusted app. It is often recommended here on Apple Support Communities.
Open EtreCheck, and before running the report, be sure to check “Allow full Drive Access” at the bottom of the EtreCheckPro window.
Run the report, and put it in a post, as seen here: https://discussions.apple.com/docs/DOC-250000211. We will then examine the report for issues in your Mac.

Cheers,

Jack

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Answer 2

JJJohnson3rd Author

Level 1

18 points

Jun 14, 2021 10:14 AM in response to Jack-19

this was helpful but what really solved the problem was OWC and Adobe tech support. There were security/privacy adjustments that needed to be made as well as a preference for hardware acceleration that needed to be turned off.

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Answer 3

JJJohnson3rd Author

Level 1

18 points

Jun 17, 2021 4:40 AM in response to Anthony Augustin

Actually this problem was not solved until I removed the four 32 gig ram sticks I purchased and reinstalled the two original 4 gig sticks. It runs a little slower now but doesn’t restart while rendering.

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Answer 4

Jun 17, 2021 4:21 AM in response to JJJohnson3rd

Are you able to share any of the adjustments that were made?

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Kernel Panic restarts using Adobe

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