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User profile for user: JJJohnson3rd
JJJohnson3rd Author
User level: Level 1
18 points

Kernel Panic restarts using Adobe

New iMac running latest Big Sur and Adobe Apps 2021. Would freeze and shut down randomly, frequently. (5 or 6 times in the course of three hours.) Would happen even with just using quicktime player playing a clip off of the desk top with nothing else connected to the computer. Thought it was hardware, so the Apple store gave me a brand new identical 2020 iMac that was loaded with ram. Clean install without using time machine. I then loaded only Office360 and Creative Cloud 2021 Apps. 1 day later - exact same symptoms. Mac Watchdog Kernel Panic shut downs. Lots of them! Happens with or without external drives, eGPU, monitors hooked up. Happens during long encodes or even just playing a video in the finder. I've wiped the drive and am doing another clean install - this time I'll try Adobe 2020 and see if that works. But two new iMacs having the exact same hardware issue is a bit hard to believe. This has to be some Apple vs Adobe conflict.

iMac Line (2012 and Later)

Posted on Jun 10, 2021 8:04 AM

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User profile for user: Jack-19
Jack-19
User level: Level 8
46,014 points

Posted on Jun 10, 2021 8:09 AM

I believe we need to proceed with an EtreCheck report. EtreCheck is a useful App to and identify issues, both hardware and software. It is trusted by many users. Please follow the steps outlined below:


  1. Navigate to: https://etrecheck.com and get the free version of EtreCheckPro.
  2. Download it. It is a free and trusted app. It is often recommended here on Apple Support Communities. 
  3. Open EtreCheck, and before running the report, be sure to check “Allow full Drive Access” at the bottom of the EtreCheckPro window.
  4. Run the report, and put it in a post, as seen here: https://discussions.apple.com/docs/DOC-250000211. We will then examine the report for issues in your Mac.


Cheers,


Jack

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Question marked as Top-ranking reply
User profile for user: Jack-19
Jack-19
User level: Level 8
46,014 points

Jun 10, 2021 8:09 AM in response to JJJohnson3rd

I believe we need to proceed with an EtreCheck report. EtreCheck is a useful App to and identify issues, both hardware and software. It is trusted by many users. Please follow the steps outlined below:


  1. Navigate to: https://etrecheck.com and get the free version of EtreCheckPro.
  2. Download it. It is a free and trusted app. It is often recommended here on Apple Support Communities. 
  3. Open EtreCheck, and before running the report, be sure to check “Allow full Drive Access” at the bottom of the EtreCheckPro window.
  4. Run the report, and put it in a post, as seen here: https://discussions.apple.com/docs/DOC-250000211. We will then examine the report for issues in your Mac.


Cheers,


Jack

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Kernel Panic restarts using Adobe

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