You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Macbook shutting off

My macbook air shuts off randomly when it is not plugged in. It is not dead but it still shuts off. I am usually in the middle of a test. How do i fix this?

MacBook Air 13″, macOS 11.4

Posted on Jun 10, 2021 7:48 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 10, 2021 8:09 PM

LexiJoyce Said:

"Macbook shutting off: My macbook air shuts off randomly when it is not plugged in. It is not dead but it still shuts off. I am usually in the middle of a test. How do i fix this?"

-------


What to Do:

Use another computer, in the meantime, if you are taking a test. Ask a friend, or peer, if you may use theirs, if you do not have another computer handy.


Troubleshooting Power:

A. Please Clarify:

  • Did you install an update?
  • Have you had battery issues before?
  • Has this Mac been serviced recently?
  • What were you working on when this happened?


B. Try a New Charger:

If it is charing from an external device, then use a new charger:


C. A Few Links to Refer to Power:




1 reply
Question marked as Top-ranking reply

Jun 10, 2021 8:09 PM in response to LexiJoyce

LexiJoyce Said:

"Macbook shutting off: My macbook air shuts off randomly when it is not plugged in. It is not dead but it still shuts off. I am usually in the middle of a test. How do i fix this?"

-------


What to Do:

Use another computer, in the meantime, if you are taking a test. Ask a friend, or peer, if you may use theirs, if you do not have another computer handy.


Troubleshooting Power:

A. Please Clarify:

  • Did you install an update?
  • Have you had battery issues before?
  • Has this Mac been serviced recently?
  • What were you working on when this happened?


B. Try a New Charger:

If it is charing from an external device, then use a new charger:


C. A Few Links to Refer to Power:




Macbook shutting off

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.