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I have sold my Apple Watch but the new owner cannot get into it

Does anyone know how to remove device from account. I went into my iCloud and removed device but the other person said that a message keeps coming up to contact original owner. I have also gone to the watch app on my phone and it doesn’t say about the watch been connected to my iCloud so I really don’t know what to do if anyone can help

Posted on Jun 11, 2021 2:41 AM

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Posted on Jun 11, 2021 4:03 AM

You need to follow ALL the steps in this link to remove the activation lock so the buyer can use it;

What to do before you sell, give away or trade in your Apple Watch, or buy one from someone else – Apple Support

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I have sold my Apple Watch but the new owner cannot get into it

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