Iphone 11 pro max icloud locked

Activation Lock is a theft deterrent feature. If there was an easy way to disable it that would defeat its purpose. I have heard of cases similar to yours where a phone was obtained from a police auction and Apple removed Activation Lock. You can try this route→https://al-support.apple.com/#/additional-support

You can also use the Get Support link at the top of this page and try to discuss it with an Apple support person. This works best if you are polite and not aggressive or demanding.

No Apple Store, even if you knew which store the phone was purchased from will give a copy of the original purchase receipt, because you AREN'T the original buyer. If that's what Apple already told you, then it's time to give up. Apple will NEVER contact an owner about a lost or stolen phone. NEVER. EVER.

Time to chalk this up to a lost cause and recycle the phone responsibly.

Sorry.

Your loyalty has nothing to do with this. Of course we understand you didn't steal the phone. But Apple has no responsibility to unlock a phone which was most likely stolen, which you bought at auction and you were informed at purchase you bought "AS IS."

We don't work for Apple, so we can't speak for them. Your ONLY hope is to take it to Apple, with the receipt and hope Apple will help you. But also, you need to understand they may not be willing to help you. That is the ONLY option you have available.

Had you done any research, you'd have easily found Apple takes security very seriously. Apple only unlocks phones for the person who originally bought the phone. True, you bought it at an auction from the police - AS IS, but you are not the original buyer of the phone. You likely bought a stolen iPhone, which found its way to a police organization and the original owner never found where it was held.

The police know very well Apple's policy on unlocking phones. Apple won't even unlock a phone for the Police as again, Apple protects the rights of the original owner.

You can take it to an Apple Store with the receipt from the Police Auction and maybe will be willing to help. But they may not be willing to help you either. But being angry at Apple is pointless. You shouldn't have purchased a used phone unless you knew it could be used. The police shouldn't have sold you a phone which couldn't be used either.

Ask the people running the website for a refund, or try asking at a physical Apple Store; whether they'll remove it is at the staff's discretion.

(199743)

Appledoesntcareaboutpeople wrote:

I understand that it's a theft deterrent but I am willing to send all the proof I bought it legally, if they tell me what store it was purchased at I will be happy to go and get the original receipt, maybe they can contact the owner via email and ask them to remove the lock, I will do whatever they ask but I'm getting no assistance to remedy the issue all I get is no and no solutions. Luckily the guy before you gave me a path to get this resolved.

Apple won't give you the original receipt. You weren't the original buyer. And Apple will NOT contact the original owner either. Apple doesn't EVER get involved in lost or stolen devices. And honestly, if your phone was stolen and someone contacted you about it, WHY would you give them the credentials to use your stolen device?

Yes, you bought the device. But a receipt doesn't actually prove legal ownership, especially if the device was stolen, even if you bought it at a police auction.

Again, take the receipt and the phone with you to Apple. But don't be surprised if Apple isn't willing to unlock the phone.

Apple’s strategic theft deterrence strategy is to make stolen devices worthless.

By purchasing a “gray market” phone - which given it’s source likely WAS stolen - you’ve become caught-up in the global war on device theft.

The “additional cost” of purchasing from an authorized reseller buys one the “safety net” of support.

When a reseller declares “all sales final” … caveat emptor.

LOL........You just keep trying. But, knowing where it was bought and them actually giving you, who is NOT the original buyer the copy of the original receipt is going to be quite the challenge. But good on you for forging ahead. If Apple gives you, not the original buyer the receipt, they will have violated everything Apple stands for in protecting the original buyers rights and that would be very disappointing of them to do.

Your user name, btw., couldn't be further from the truth. Apple does care about the privacy of their customers, more than any company on the planet.

You missed the point completely. I suggested earlier you take the phone and the receipt from the police auction to Apple and ask if they would be willing to help you. I DON'T have an issue with them unlocking the phone for you, legitimately.

What I have an issue with is Apple giving you the original receipt for a phone you did not buy originally. That would violate Apple policy on many levels. And when Apple said they would be willing to unlock the phone with original proof of purchase that did not mean they would be willing to provide that to you. Apple would tell even the original owner of a device the same thing. Only in your case, you are NOT the original owner.

So, it's not a matter of me winning or you winning. There is no contest here. There is what is right and follows a consistent policy, which Apple has maintained since well, forever.