Connecting with new FaceTime user

My dad made her first FaceTime call to me from iPad. Success. I then tried to FaceTime him back from my iPad but his contact shows no video. I tried entering his email in the FaceTime add contact, but the audio and video were greyed out. Any suggestions? Thanks.

Posted on Jun 11, 2021 1:58 PM

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sberman

Level 10

272,364 points

Posted on Jun 11, 2021 2:06 PM

Make sure the address you use for your dad is his Apple ID.

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2 replies

Top-ranking reply

sberman

Level 10

272,364 points

Jun 11, 2021 2:06 PM in response to Roseca21

Make sure the address you use for your dad is his Apple ID.

Roseca21 Author

Level 1

8 points

Jun 11, 2021 3:44 PM in response to sberman

Oh! So I don't use his email address but his Apple ID in the add contact. Thanks. I will try this.

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Connecting with new FaceTime user

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