I just changed my iPhone X battery today. When i tried to play the songs that I've downloaded on Apply Music, it shows a message says: "This Operation cannot be Completed. Error (-42800)". And, i deleted all the songs, then try to play them on streaming, it still shows that error message. I restarted my phone couple times, and plug in the cable, but the error remains.
Today I’ve done a battery replacement on my iPhone 6S and I got the same error code as you when I tried to play some music on Apple Music. However, I fixed the problem. You just need to sign out your Apple ID from your device, then restart the phone (press home + lock button until the Apple logo appears) and finally sign in again.
That worked for me, I hope it can help you.
Today I’ve done a battery replacement on my iPhone 6S and I got the same error code as you when I tried to play some music on Apple Music. However, I fixed the problem. You just need to sign out your Apple ID from your device, then restart the phone (press home + lock button until the Apple logo appears) and finally sign in again.
That worked for me, I hope it can help you.
Not really. The use of that combination of buttons just force restart the phone Here is info about it: https://support.apple.com/guide/iphone/force-restart-iphone-iph8903c3ee6/ios
I did that as a final step because sometimes iOS gets stuck applying some changes so a restart “wakes it up”. However, signing out from your iCloud account and then signing in should fix the problem right away.
Got the same issue after a battery replacement on my iPhone X. It was fixed by signing out and signing back in to iCloud. And if you don’t want to do that the issue only persist on music with lossless and dolby atmos. You can just turn it off.
To fix music error -42800 you’ll need to go to your settings>music>In the “Audio” section Turn off “Dolby Atmos”>click on “Audio Quality”>turn off “Lossless Audio” then go back to music settings>In the “Downloads” section turn off “Download in Dolby Atmos”
After all steps are complete you’ll need to go to your music and all the songs you have downloaded you’ll need to delete the “download” and download again.
This happens usually after a repair to device and the new part for some reason is causing a hardware/coding issue that makes the new sound settings from Apple not compatible.
I’ve tried all the steps on the internet and this is the only way it’s guaranteed to work.
Turning off the new Apple sound settings and for future downloads will have your songs playing with the old settings which we all had before with no problems and really not much difference between sounds.
Hope this helps.
Hi there. I just had my screen replaced and I had the same issue. My music wouldn’t play. I was about to reset my phone thinking it would fix it. Before i did that I went to settings And turned off doble atmos and lossless audio. It fixed my issue. Lmk if it works for you.
I tried reseting my network setting after I changed my screen and battery of my iphoneX then turn off your phone for 5 mins after that lossless anddolby atmos works fine again with my device. Hope it helps.
La solución que hay en este foro y que funciona la mayor parte el tiempo es cerrar la sesión de Apple ID, luego vuelves a iniciar y se debería haber arreglado el problema. Sin embargo, si el problema persiste algunos usuarios lo han solucionado desactivando las opciones de "Lossless" y "Dolby Atmos" en la configuración de la app Música. Prueba y nos comentas. Saludos.
Hi, im experienced same issue, today i just change my battery and same error happened, and just find a solution
:)
Hi Emanual,
I found the solution last night.
Just restore my iPhone X, then it plays atmos music with no issues
You can sign out from your Apple ID and sign back in.
Try to sign out from your iCloud and sign back in.
Removed the song from the downloaded, then in the settings turn off Lossless, turn on the song again, everything will work.
Also, error 42800 appeared after replacing the battery
Have the same issue this morning, and this is how I fix it.
DO NOT TURN OFF ANY FEATURES!!!
enough will be just delete song and download it again!
it’s working for me, hope, the same for u
No need to turn off this feature in settings, just removing and download again, everything will work well
No luck with this.
I replaced the battery for my iPhone x, apple music shows the -42800 error too.
and with no luck after sign in/out iCloud account and restart it using the combination buttons.
it's ridiculous, apple, it was just replaced a battery...
Apple Music error (-42800)