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I just changed my iPhone X battery today. When i tried to play the songs that I've downloaded on Apply Music, it shows a message says: "This Operation cannot be Completed. Error (-42800)". And, i deleted all the songs, then try to play them on streaming, it still shows that error message. I restarted my phone couple times, and plug in the cable, but the error remains.
Not really. The use of that combination of buttons just force restart the phone Here is info about it: https://support.apple.com/guide/iphone/force-restart-iphone-iph8903c3ee6/ios
I did that as a final step because sometimes iOS gets stuck applying some changes so a restart “wakes it up”. However, signing out from your iCloud account and then signing in should fix the problem right away.
Not really. The use of that combination of buttons just force restart the phone Here is info about it: https://support.apple.com/guide/iphone/force-restart-iphone-iph8903c3ee6/ios
I did that as a final step because sometimes iOS gets stuck applying some changes so a restart “wakes it up”. However, signing out from your iCloud account and then signing in should fix the problem right away.
Today I’ve done a battery replacement on my iPhone 6S and I got the same error code as you when I tried to play some music on Apple Music. However, I fixed the problem. You just need to sign out your Apple ID from your device, then restart the phone (press home + lock button until the Apple logo appears) and finally sign in again.
That worked for me, I hope it can help you.
Hi, im experienced same issue, today i just change my battery and same error happened, and just find a solution
:)
Got the same issue after a battery replacement on my iPhone X. It was fixed by signing out and signing back in to iCloud. And if you don’t want to do that the issue only persist on music with lossless and dolby atmos. You can just turn it off.
No luck with this.
I replaced the battery for my iPhone x, apple music shows the -42800 error too.
and with no luck after sign in/out iCloud account and restart it using the combination buttons.
it's ridiculous, apple, it was just replaced a battery...
Hi leslie, i got into the conclusion that it's not a battery replacing problem. It is actually a problem with the new Apple Music Features, dolby atmos, looseless and Hi-res looseless, because when i have this formats on the settings, i have this problem. When I use the high resolution format and not those I mentioned it works perfectly fine. I even think apple doesn't know what or how is this problem caused.
Hi there. I just had my screen replaced and I had the same issue. My music wouldn’t play. I was about to reset my phone thinking it would fix it. Before i did that I went to settings And turned off doble atmos and lossless audio. It fixed my issue. Lmk if it works for you.
I tried reseting my network setting after I changed my screen and battery of my iphoneX then turn off your phone for 5 mins after that lossless anddolby atmos works fine again with my device. Hope it helps.
Hola fernanda JAJAJ, te entiendo. Todo en ingles aveces es un poco😀🤯
Bueno, bien se sabe que este error solo aparece cuando tienes las opciones de lossless y dolby atmos activas para las canciones, desde Apple Music en configuración.
No es la app, tal vez sea el telefono o el sistema operativo en el que estés; en algúnos casos este error se da cuando hacen algún cambio de pantalla, batería o alguna otra parte del iPhone, pero no es un problema de esto ya que en mi caso yo no he reemplazado ninguna parte de mi iPhone y este error me aparecía.
En algunos casos sirve esto:
1-cerrar sesión en el iPhone desde configuración, sin restaurarlo a el estado fabrica, solo cerrar sesión en el iPhone y volver a iniciar sesión.
2-Actualizar a la versión mas reciente, la cual es IOS 14.7.1
3-Eliminar la App de Apple Music y reinstalarla
4- O desactivar las opciones de lossless y Dolby Atmos desde la configuración de Apple Music
Como ultima opción te recomendaría hacer una restauración a los estados de fabrica, pero antes probar todas las opciones que te mencioné anteriormente.
ya que en mi caso yo restauré mi telefono y de igual manera seguía ocurriendo el error, lo único que me sirvió fue esperar a que saliera IOS 14.7
en ese entonces; para que se mejora.
Sino te funciona nada . Entonces te recomiendo ir a tu tienda Apple o un vendedor autorizado para que te ayuden, pero hasta donde se.
Ni siquiera Apple sabe que realmente ocasiona este problema.
Espero haberte ayudado a ti y a otras personas de habla hispana🥰
La solución que hay en este foro y que funciona la mayor parte el tiempo es cerrar la sesión de Apple ID, luego vuelves a iniciar y se debería haber arreglado el problema. Sin embargo, si el problema persiste algunos usuarios lo han solucionado desactivando las opciones de "Lossless" y "Dolby Atmos" en la configuración de la app Música. Prueba y nos comentas. Saludos.
Dolby Atmos is the answer. In the Settings turn Dolby Atmos off. Do the same where it says download in Dolby Atmos. Then if You found a song not playing You can easy remove it and download again in the playlist. Fixed :)
I also got the problem error Code (~42800) in Apple Music I tried to restart my iPhone XS Max but it didnt change anything pls if someone knows how to fix it will be very nice and Il be thankfull pls i cant hear any music
To fix music error -42800 you’ll need to go to your settings>music>In the “Audio” section Turn off “Dolby Atmos”>click on “Audio Quality”>turn off “Lossless Audio” then go back to music settings>In the “Downloads” section turn off “Download in Dolby Atmos”
After all steps are complete you’ll need to go to your music and all the songs you have downloaded you’ll need to delete the “download” and download again.
This happens usually after a repair to device and the new part for some reason is causing a hardware/coding issue that makes the new sound settings from Apple not compatible.
I’ve tried all the steps on the internet and this is the only way it’s guaranteed to work.
Turning off the new Apple sound settings and for future downloads will have your songs playing with the old settings which we all had before with no problems and really not much difference between sounds.
Hope this helps.
Apple Music error (-42800)
