Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

9 points

Apple Music

After downloading some music on my 8 plus phone, i went to play a song no sound and it came up with …operation could not be completed an unknown error occurred (-12172)

what is this and how can it be rectified!

iPhone 8 Plus

Posted on Jul 27, 2021 1:17 PM

Best reply

javaliga

Level 10

119,373 points

Posted on Jul 27, 2021 2:38 PM

That may be an indication that the downloaded song file got corrupted somehow. Delete it from your iPhone and then redownload it.

Redownload music - Apple Support

View in context

Similar questions

2 replies

Best reply

javaliga

Level 10

119,373 points

Jul 27, 2021 2:38 PM in response to Gladald

That may be an indication that the downloaded song file got corrupted somehow. Delete it from your iPhone and then redownload it.

Redownload music - Apple Support

Gladald Author

Level 1

9 points

Jul 27, 2021 4:05 PM in response to javaliga

I did that and now it’s all running a bit slower, so I thought I’d back up to my computer then see how it works. Should be fine though 🤞

Apple Music

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple ID.

Learn more Sign up