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Gladald Author

Level 1

9 points

Apple Music

After downloading some music on my 8 plus phone, i went to play a song no sound and it came up with …operation could not be completed an unknown error occurred (-12172)

what is this and how can it be rectified!

iPhone 8 Plus

Posted on Jul 27, 2021 1:17 PM

Top-ranking reply

javaliga

Level 10

119,907 points

Posted on Jul 27, 2021 2:38 PM

That may be an indication that the downloaded song file got corrupted somehow. Delete it from your iPhone and then redownload it.

Redownload music - Apple Support

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Apple Music

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