Why can’t I send/receive emails/ WhatsApp messages when not on home WiFi

Why can’t I send/ receive emails or WhatsApp messages while travelling - roaming is on


iPhone SE, iOS 14

Posted on Jun 12, 2021 4:07 AM

Reply
2 replies

Jun 13, 2021 8:07 AM in response to REB1951

Hi REB1951,


Thanks for coming to Apple Support Communities for help today. As we understand Mail and WhatsApp don't work when roaming is turned on. They will work on Wi-Fi.


Do other apps that use an internet connection work? For example, can you visit a website with Safari when roaming?


If it's just those two apps, is it possible cellular data is switched off for them: Check the cellular data usage on your iPhone and iPad.


Let us know how it goes.


Have a fantastic day!


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Why can’t I send/receive emails/ WhatsApp messages when not on home WiFi

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.