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Downloading apps onto my MacBook Pro

I keep trying to download apps onto my MacBook. specifically, at the moment I am trying to download outlook however, every time I download it it says "null) can’t be installed on “Macintosh HD” because macOS version 10.14 or later is required." but when I go to the updates screen on my App Store it says I have no updates! Help I am so confused. This was my roommates MacBook and he gifted it to me.

MacBook Pro with Touch Bar

Posted on Jun 12, 2021 9:48 AM

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Question marked as Best reply

Posted on Jun 12, 2021 10:53 AM

Unless they set up that 'gift' so their ownership transfers, the user

(Admin) account would be in the original owner's name (still).


And may require a previous owner to help, to remove; should

there be firmware password, or other protections in place.


This path is what should have been done beforehand:


• What to do before you sell, give away, or trade-in your Mac - Apple Support

https://support.apple.com/en-us/HT201065


A usual start:

Erase & install a new/replacement system, not personalized.


2 replies
Question marked as Best reply

Jun 12, 2021 10:53 AM in response to Lian0628

Unless they set up that 'gift' so their ownership transfers, the user

(Admin) account would be in the original owner's name (still).


And may require a previous owner to help, to remove; should

there be firmware password, or other protections in place.


This path is what should have been done beforehand:


• What to do before you sell, give away, or trade-in your Mac - Apple Support

https://support.apple.com/en-us/HT201065


A usual start:

Erase & install a new/replacement system, not personalized.


Downloading apps onto my MacBook Pro

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