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My Brand New iMac Won't Update

Trying to update my brand new out of the box iMac from 11.3 to 11.4 and it get's hung up on the download about a third of the way and then says remaining download time is 3 days. Then eventually quits and says there was an error. I've restarted a bunch over the last two days and retried. Same every time.

Never seen this before.

Thoughts?

iMac Line (2012 and Later)

Posted on Jun 12, 2021 10:57 AM

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Question marked as Top-ranking reply

Posted on Jun 12, 2021 11:11 AM

Try to update in Safe Mode: How to use safe mode on your Mac - Apple Support.


Also, if you have any anti-virus, anti-malware, or cleaners installed, delete them according to the developer's instructions.


Cheers,


Jack

6 replies

Jun 15, 2021 12:25 PM in response to Eliot Ferguson

Connect directly behind the router and avoid all other boxes. If that works, great, although you’ll still need resolve what’s hosed in between.


If that won’t work, you’ll need to loop Verizon in and have them figure out why the router tires out. Maybe they’ll swap the box, maybe they’ll get to the bottom of it, maybe they’ll take the easy way out and blame your internal network.


I hope they fix it soon! Good luck.

My Brand New iMac Won't Update

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