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Level 1

14 points

Canon printer offline

I've installed a Canon printer on my Imac, connected through wireless router. Printer shows on computer and wireless network is recognized on printer. Printer is showing offline. How do I get it online?

IMac, Mac OS X (10.6.4)

Posted on Aug 1, 2010 11:51 AM

30 replies

Dec 28, 2010 12:27 PM in response to r.flo

Thanks so much for those detailed instructions! Worked perfectly.

Jan 7, 2011 8:03 PM in response to r.flo

I have an canon pixma mp600. Out of the blue I was also getting printer these offline messages (they drove me crazy!). It was connected directly to the USB - the computers could not recognize it because it was "offline" I tried several different laptops and desktops - mac and pc- and different usb cables - all to no avail. I tried new drivers and many other things. I also contacted the canon help line - they insisted the usb was faulty on the printer and suggested i buy a new printer!!!
After extensive searching online I found one post suggesting the problem could be solved if the printer was unplugged (not just turned off but disconnected from the power). I unplugged the power cable for 5 minutes and repowered up and voila problem was solved. It worked. Hope this helps someone - dont ask me how it started or why it works but it does.

Jan 12, 2011 9:22 AM in response to MacNewby24

Thanks for all this, it's been more help than apple AND Canon put together! Apple tried to convince me that my printer's WIFI was broken and Canon that my Airport was broken! Thanks so much!!!!! It worked when I turned my firewall off and reset the the printers on print and fax in the system prefs!!!!!

Thanks!!!!!

Lol x

Jan 13, 2011 10:08 AM in response to PAHU

This worked for me!

CU Bill

Level 1

0 points

Jan 21, 2011 11:56 AM in response to r.flo

Unplugging the printer from the power source and waiting a few minutes, just like one person said, worked for me as well. Spent hours trying to fix this... Figured it had to be something simple. Thanks for the help.

Clavdivs

Level 1

4 points

Jan 23, 2011 10:47 AM in response to PAHU

I would like to add my name to the list of the grateful for solving this problem. PAHU, Thanks so much!!!! I have spent probably 5 hours trying to troubleshoot this and your post about adding a wireless printer (rather than USB) did the trick.

+In the interest of desperate web searchers like myself who took awhile to find this posting... I am having using my Canon MX340 printer wirelessly. My imac (OS X 10.6 Snow Leopard) could not print using wifi (linksys wrt54g router). See PAHU's post about adding another printer to solve this problem.+

Feb 15, 2011 10:44 PM in response to PAHU

PAHU, I'll happily add my name to the chorus of grateful hair-tearer-outerers who you've helped. in my case you saved my wireless printing bacon a couple of times and i am so grateful.

thank you so much

jane

Emma_B

Level 1

0 points

Aug 30, 2011 9:24 PM in response to PAHU

Thankyou so much....

we have been trying to fix this on our Canon MX410 for months.....nowhere before have we found the information about there being two types of print queues set up....

It took me a little while to re-set up though (wireless printer would not show up on Add a printer as described - even though configured and showing up in Canon IJ network tool)....so for the reference of others, here is what I did:

removed all printers from system print & fax window
went to setup (dropdown option) on CanonIJ network tool (note that printer no longer visible once step above performed)
plugged in USB and followed directions on screen for new setup (incl power off etc)
removed USB cable (and power back on)
wireless printer (and scanner) now showing up in Add a printer (selected and called 'location' wireless)
print & fax now showing 2 up canon printers ('wireless' online, and other offline)
changed location name of offline printer to USB
able to test print for each version perfectly (location tells me if USB or not)

YAY!

mof01

Level 1

0 points

Jan 28, 2012 4:06 PM in response to Petefromphilly

I have a Canon MP600 was trying stuff like re-installing the drivers , however with no joy.

Then I read your comment re. plugging out the printer and it worked a treat. !!

Thanks !

Jul 1, 2012 8:56 AM in response to PAHU

Thanks Pahu - I was having issues with my new Canon printer/scanner/copier but this post helped fix it!

Very pleased!

Jan 8, 2013 1:56 PM in response to PAHU

Pahu. You're the man. Thanks. works for Canon Mg3100 series.

Oct 19, 2013 11:31 AM in response to r.flo

I did finally get my Canon MX922 to work. I deleted the driver that the Canon CD had me install. The software on the accompanying disk seemed to be the problem. I've added the printer to my network using the interface right on the printer. This took several attempts as there are a few choices how to do this. I ended up using the WPS method as the printer failed to recognizing my network password. Using Airport Utility I was able get past the printer wanting me to "hold the button on my access point" instead I used the "add WPS Printer" that is function within the app. I went into setting on my Mac and opened 'print & scan' where you can add a printer with the "+" button. I did have to clear a previous printer there before added the one that finally worked.

I hope this info is helpful to some other person (like me) that made the mistake of buying a POS Canon printer.