Tried restart to update software. Screen showing Apple with status bar frozen overnight. Tried turning computer off and then back on with same result.

Trying to update software. Screen with Apple logo and status bar frozen. Suggestions on how to complete update?

iMac 21.5″, macOS 10.15

Posted on Jun 13, 2021 6:25 AM

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1 reply

Jun 13, 2021 6:48 AM in response to jdavid12

Update what ? Is this the Security Update 2021-003 (Catalina). If Yes, suggest restarting the computer in Safe Mode and choose the appropriate method Intel or M1. It will perform a Repair Disk, clear cache file and only load Apple Software - load slowly, Normal. This may or may not allow the update to proceed successfully.


Notation - This is the High Sierra but user profile showing running Catalina.


If the above is not what was being done - details please what was being done / installed.

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Tried restart to update software. Screen showing Apple with status bar frozen overnight. Tried turning computer off and then back on with same result.

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