Hi, my MacBook Pro will not download receipts, for example, when I ordered from Doordash I click download receipt the little circle with a down pointing arrow, but always says stopped 0 kb

Hi, my MacBook Pro will not download receipts, for example, when I ordered from Doordash I click download receipt, the little circle with a down-pointing arrow below the date and clock will show, but when I click on it, it says zero kb, stopped. Do I have to enable it somehow?

MacBook Pro 13″, macOS 11.4

Posted on Jun 13, 2021 8:56 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 13, 2021 9:48 AM

twscarp wrote:

Thank you for replying, seems universal.



Uninstall all third party apps that are Cleaners/Optimizers/VPN/Anti-Virus


To trouble shoot further you can:


 —Try a SafeBoot https://support.apple.com/en-us/HT201262



Takes noticeable longer to get to the login screen, does a 5 minute disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache,  etc. 


Login and test. Reboot  as normal.  Caches get rebuilt automatically.




In Safe mode third party system modifications and system accelerations are disabled, it removes malware, etc hampering smooth operation, however a  reboot will put it back to normal mode.


This test will tell you if third party interference; extensions etc are not loaded in safe boot mode. 


 


 


 —Test issue in another user (or guest user) account https://support.apple.com/guide/mac-help/set-up-other-users-on-your-mac-mtusr001/mac


  This will tell you if it a universal issue or isolated to your user/admin account. 







3 replies
Question marked as Top-ranking reply

Jun 13, 2021 9:48 AM in response to twscarp

twscarp wrote:

Thank you for replying, seems universal.



Uninstall all third party apps that are Cleaners/Optimizers/VPN/Anti-Virus


To trouble shoot further you can:


 —Try a SafeBoot https://support.apple.com/en-us/HT201262



Takes noticeable longer to get to the login screen, does a 5 minute disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache,  etc. 


Login and test. Reboot  as normal.  Caches get rebuilt automatically.




In Safe mode third party system modifications and system accelerations are disabled, it removes malware, etc hampering smooth operation, however a  reboot will put it back to normal mode.


This test will tell you if third party interference; extensions etc are not loaded in safe boot mode. 


 


 


 —Test issue in another user (or guest user) account https://support.apple.com/guide/mac-help/set-up-other-users-on-your-mac-mtusr001/mac


  This will tell you if it a universal issue or isolated to your user/admin account. 







Jun 13, 2021 9:35 AM in response to twscarp

twscarp wrote:

Hi, my MacBook Pro will not download receipts, for example, when I ordered from Doordash I click download receipt, the little circle with a down-pointing arrow below the date and clock will show, but when I click on it, it says zero kb, stopped. Do I have to enable it somehow?



Is this universal or limited to your example 'Doordash' interface...(?)


Did you try a different browser?


You can always use Command P to open the print dialog>Save As PDF



Save a document as a PDF on Mac - Apple Support


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Hi, my MacBook Pro will not download receipts, for example, when I ordered from Doordash I click download receipt the little circle with a down pointing arrow, but always says stopped 0 kb

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