how do we fix this so he can download apps. we get a message that says "due to age restrictions for this device, this app cannot be downloaded". But the app is rated 12+
Well that’s all good but not helpful! Been very familiar with screen time, restrictions, settings etc for # of years as this is our 3rd child. Anyway, every setting we changed and even removed all restrictions but the App Store would still not allow downloads due to age restrictions even with his age being over 13+. It took three attempts of resetting his iPhone & still unresolved. So last solution was to lose all his settings/iCloud and start fresh with new install, which worked.
But thanks for the reply
Hey there, and welcome to Apple Support Communities, Viv7108!
From our understanding, you are have age restriction issues. We can certainly understand your concern and can help provide some insight.
We recommend checking out this link on how to use and manage parental controls: Use parental controls on your child's iPhone, iPad, and iPod touch - Apple Support
Let us know if that helps and kindest regards!
why can't my son download apps rated 12+ , He's already 13 and screentime is set correctly
