iTunes/Music

Why do I have matched songs with dotted clouds?

If the song is already matched, why the need for it to be “uploaded”?

if it’s matched on my computer, why is it greyed out on my phone and telling me I’m in the wrong region?

MacBook Pro 13″, OS X 10.11

Posted on Jun 14, 2021 9:47 PM

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2 replies

judysings

Community Specialist

Jun 15, 2021 4:06 PM in response to wildstar67

Salutations wildstar67,

Thank you for taking the time to visit the Apple Support Communities! We understand that you have a few concerns with iTunes Match. We will be honored to assist you!

Please review the section titled “ About iTunes Match” and “Use iTunes Match” in this article below:

Subscribe to iTunes Match

If you are seeing the dotted-line cloud “A dotted-line cloud

The song is either waiting to be uploaded, can't be matched, no longer available in the Apple Music catalog, or hasn't been released yet. Learn what to do if songs are taking a long time to upload.”

For more information regarding the topic see the section titled “A dotted-line cloud” in the article below:

Identify cloud status icons in your music library on your Mac or PC

In order to use Apple Services, you must be located in a region where services are available. Not all Apple services are available for all regions. Here is some information to properly make sure you are using the correct region for your iOS device:

Change your Apple ID country or region

Have a fantastic day!

wildstar67 Author

Level 1

8 points

Jun 15, 2021 6:47 PM in response to judysings

“If you are seeing the dotted-line cloud “A dotted-line cloud

The song is either waiting to be uploaded, can't be matched, no longer available in the Apple Music catalog, or hasn't been released yet.”

why would a matched song need to be uploaded? If it’s matched I imagine that means it can be and is matched, is available in the Apple Music catalog, and has been released already.

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iTunes/Music