Apple Music offline stops intermittently

I’m having the problem when I’m offline

the music stops playing after a few seconds and won’t play when I hit play

and when I skip to next song it happens again

it does get better when connected to internet

Hello debashishb,

We see that you're having trouble playing Apple Music offline. We'd be happy to look in to this with you!

Could you please confirm for us which iOS version you're currently running? You can check that in Settings > General > About.

Does this only seem to happen when using bluetooth headphones, or does it happen when using the internal speakers as well?

Does it happen with all music, or just specific songs or albums?

Cheers!

Hello!

Based on what you're seeing you'll want to reach out to Apple Support directly so they can look in to this further and see what's going on.

You can reach out to them here: Get Support

Take care!

This happened when my iPhone was connected to car Bluetooth in the basement where there’s no cellular signal. Downloaded lossless songs stop playing after 15 seconds. Tried restarting app/phone, re-downloading, all the usual BS, still nothing. At first, I thought the Tesla car Bluetooth was to blame. Then I tried turning on airplane mode, not connecting to anything, playing from speaker only; still, downloaded lossless songs stopped playing after 15 seconds!

FIX IT ASAP APPLE!

I’ve also been having the same issue for just over a week now. It’s quite a bummer because fly a lot. Sometimes if I close out of Music while I’m in airplane mode, and then reopen it, it will work better. But this only seems to happen to music I’ve downloaded recently. No matter how many times I delete and re download, the problem persists, yet at different stages in the songs. I’ve also gotten a loud screeching noise once before.

I am having the exact same issue. When connected to wifi it works perfectly, but on ANY Bluetooth speaker first song in a newly downloaded album will play and then from the second song on it simply stops playing. You press play again and you get about 15 seconds and it stops again. It is ONLy doing it on music i have downloaded in the past week.

What is the fix apple, as this doesn’t seem to be an isolated issue??

Exact same issue as described here. Deleted all my music and re-downloaded and had the same problem. Not a single song would play. Seems to be something to do with the Lossless format?

Ridiculous you can’t play music when not online.

When will apple fix this

I’ve been having this problem for so long now

only 15 seconds plays and then stops playing when offline

this has gone on for a month now and apple has done nothing about it

I’m moving to Spotify

The same problem too... I found that the problem is using HLS format. I've created the smart playlist with `Kind` media rules HLS and all song with this format doesn't play offline (just first 15 seconds). Other song with different formats plays fine offline.

Please solve it!

For me the fix was to download music without Dolby Atmos enabled.

Go to Settings -> Music -> disable "Dolby Atmos" and "Download in Dolby Atmos".

Delete all downloaded music and redownload them.

P.S.: I don't have lossless enabled

Hello everyone

I’ve had this issue for a while and was able to fix it

simply reinstall Apple Music

it will of course delete all your music but after re downloading it works

so if you don’t know how

long press and hit remove and then delete app

re install from AppStore and it should I start working fine offline

I do recommend not re enabling loss less or Dolby since they seem to have caused it

hope this helps

Try deleting and redownloading the song. It could be that download is bad. Also whenever your redownload the song make sure you stay online and connected to either cellur data or wifi the entire time your redownloading the song. It could be that you accidently went offline (disconnected from Wi-Fi/cellurar signal) during the download. Also if your having the issuse with a bluetooth speaker from a different device make sure they are on the same wifi/celluar connection. Also check to make sure that all devices are a good charge level. Low charge levels can cause these types of issues.