Apple Music Lossless format crashes CarPlay and kill it for good

Hi there, paradox888! Thanks for reaching out to Apple Support Communities. 

After reviewing your post, it sounds like you are running into some issues with CarPlay and lossless audio. We definitely understand that not being able to enjoy your audio in that format can be a concern and we'd love to help. We’d like to gather a bit of information to look into this further. 

1. What specific vehicle (year, make, model) are you using?
2. Which iPhone and iOS version are you using?

Also, we’d advise trying the following troubleshooting steps which may help with this behavior:

• Verify there is no case on the iPhone that might be causing interference, affecting how the lightning cable seats or that might be between the iPhone and stereo USB connection (e.g. a battery pack).
• Forget the stereo from Settings > General > CarPlay > [stereo name].
• Forget the iPhone from the settings (stereo user guide for instructions).
• Rename the iPhone in Settings > General > About > Name.
• Reset network settings on the iPhone.

Please let us know if you have follow-up questions about this issue, or if the issue remains unresolved. Have a great day!

1. Thanks for getting back with us about this issue, paradox888. We appreciate you taking all those steps. Let's try a few other things to make sure we can resolve this issue with you.

1. Make sure you have the latest available version of iOS installed.
2. Restart the iPhone and the CarPlay vehicle together, then retry.
3. Enable Airplane mode in Settings (not Control Center) and try to launch the app.
4. Navigate to Settings > Music and toggle off 'Show Apple Music' then test again.
5. Sign out of Settings > [Name] > Media & Purchases and test not signed in.
6. Delete the Music app then re-download and test.

If any of these steps make a difference, please let us know. Take care!

Same issues as OP, even after taking the troubleshooting steps described by Apple.

Additionally, my whole family (9x iPhones) has experienced problems with Lossless audio playback. With downloaded lossless audio files, there is a chance that your song will crash the Music app at 15 seconds. I don’t know why 15 seconds is an issue, but it’s almost always 15 seconds into the song. Some songs play without issue, others will crash the Music App every time (the soundtrack to Disney’s “Frozen” and “Frozen 2” have severe issues with successful playback when downloaded in lossless).

When the song initially stops playing, it is possible to skip to next song (whether in CarPlay, listening via HiFi compatible headphones, etc.) if you catch it right away. If you do not skip out of the crashing song, the Music app itself crashes to a force close and must be restarted.

In CarPlay, the order of crashing is as follows: Song stops playing, Siri stops responding, CarPlay crashes and force-closes leaving the car stereo to state, “iPhone is not responding. Please try again later.”

This issue does not occur when playing standard AAC songs.

iPhones affected (all updated and running iOS 14.6): iPhone X, iPhone 11, iPhone 11 Pro.

Hardware affected: Beats Studio 3, Apple AirPods Max, Apple HomePod, Apple AirPod Pro, Apple HomePod Mini, CarPlay compatible vehicles (whether over cord or wireless CarPlay).

iOS Music app settings are attached as screenshots.

This is happening to me too, I try to playback any lossless album and after a few seconds playback stops, CarPlay crashes and my iPhone gets disconnected from my car stereo. After this, the only way to make it work is to unplug the cable from the stereo, wait a few seconds and plug it in again.

also this has not happened to me if I play a Dolby Atmos song, but I'm not really sure about it

My configuration:

iPhone 12

iOS 14.6

Car: Suzuki Swift

i have the same probleme on my iPhone Xr i can't play a music without the application crashing (i play the music after 5seconde apple music app close)

already try :

reinstall music app

redownload music library

airplane mode enable

etc

The similar problem I have is with my iPhone Xs, latest IOS and my 2018 Nissan Titan (not apple car play). So if I go to play apple lossless versions of the songs, it stops after 20 seconds, forward to the next song (apple lossless) same thing, AIFF or any other song, no problem.

This is absolutely related to the lossless audio format. It is 100% reproducible following Paradox888’s description regardless of iPhone version (I have tried an X, 12 and 12pro) or currency of audio head unit (brand new Volvo XC90 w/Harmon Kardon, Pioneer DMH-W4660NEX).

I had the same problem. Downloaded music won’t play after 15 min. I have to enable cellular service and then the song streams over cellular data, resulting in consuming more data. So I disabled lossless and rolled back to regular.

Same problem here too. 2019 Jeep Cherokee. I was an hour into a 3 hour trip on the long weekend, in the middle lane on the highway, on my own, when it just died. I had to find the USB end, unplug then plug back in to get it working again. Because I was on my own, I can’t say for certain it was a Lossless version that caused the problem, but it was starting dongs, then after 15 or 20 seconds, it would give up & skip to the next song in the que. Really annoying, not to mention unsafe. No hands free phone either.

Hi,

I have had the same issue since loseless audio has come out. I have an iPhone 12 Pro and a iPad Pro 2021 that have the same issue. I have had my CarPlay crash in my Audi SQ5, my Lamborghini Urus, Mercedes GLS 450, and the list goes on lol. I have used multiple phones (friends’ iPhones) to see if I could replicate the issue. It seems to be either the song will stop abruptly at 15 seconds and absolutely destroy my CarPlay or will crash in between songs. Additionally, this isn’t happening just over CarPlay but is also happening when I am using my Bose headphones that have never had an issue until now. Quite a let down when I am on a 8 hour plane ride and I cannot listen to any music. There is obviously something messed up with the new update and the bug needs to be addressed.

yeah… this was so disappointing. i downloaded my favourite all time albums to my device to hear losslessly in my new car (2020 Nissan Rogue with Apple carplay). DENIED.

Keeps crashing and disconnecting. what. a. pain. in. the. butt.

I guess carplay is not ready for lossless yet.

I’m having exactly the same issue. I have an iPhone 12 Pro and a Skoda Fabia.

Spotify is working with no issues. Apple Music stops after seconds when playing CD’s I’ve put onto iTunes.

Switching off my iPhone will cure issue but only for a short while.

My apple music is crashing since I enabled lossless; had to switch it off. Using iphone 12 pro max.

I had the same issue! So now I disabled lossless